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Ability Analyst

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About the position

The Leave Management Analyst primarily investigates claims to determine if the insured person qualifies for benefits and works with them on a plan to return to work as soon as responsibly possible. The Leave Management Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements.

Responsibilities

  • Work with internal and external customers to retrieve and relay information relevant to leave management claims.
  • Provide exceptional customer service using professional written and verbal communication skills.
  • Gather information, make sound decisions and draw appropriate conclusions using critical thinking and mathematical aptitude.
  • Utilize business acumen and technical expertise to make ethical decisions based upon a mixture of analysis, experience and judgment, with management oversight.
  • Maintain a dedication to meeting the expectations and requirements of internal and external customers.
  • Help to create a positive team environment that achieves Employee Benefit Claims Diversity and Inclusion initiatives and objectives.

Requirements

  • HS Diploma/GED required
  • 1+ years of claim experience a plus.
  • Medical terminology is a plus.
  • Strong organizational and prioritization skills.
  • Exceptional problem solving.
  • Exceptional Critical Thinking Skills.
  • Professional verbal and written communication skills.
  • Continuous Improvement Mindset.
  • Detail oriented with the ability to maintain a high-level of quality and accuracy, while meeting productivity targets in a fast-paced environment.
  • Thrives in a structured team environment.
  • Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously.
  • high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and Satellite
  • Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable
  • minimum upload/download speeds of 10Mbps/75Mbps will be required.

Nice-to-haves

  • Associate’s or Bachelor’s degree preferred.

Benefits

  • 401K
  • Medical
  • Dental
  • Vision
  • Life and Disability Insurance
  • 25 days paid time off in your first full year
  • Paid Holidays
  • Tuition reimbursement - up to \$5,250 (undergraduate) and \$6,000 (graduate) for tuition and registration fees for degree programs that support your career development (subject to additional requirements).
  • Student Loan Paydown Program – eligible to participate after 6 months of service. The Hartford will make a direct contribution of \$125 per month – with a lifetime maximum up to \$10,000 – as a supplemental payment towards your student loan in order to help you manage the stress of student debt and help you pay down your student loan faster.
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