AI Support Admin

<p>This is a remote position.</p> <b><b><b><b>AI Support Analyst</b></b></b></b><br> <br> <p>The AI Support Admin plays a critical role in ensuring the smooth operation and adoption of AI tools. Acting as the first line of specialized support for AI-related escalations, this individual bridges day-to-day technical assistance with long-term enablement initiatives. Reporting to the AI Enablement Lead, the Analyst will partner closely with both the AI Environment Readiness and AI Training teams to resolve user issues, maintain system readiness, and enhance firm wide confidence in AI-driven tools.<br></p> <p>This role combines hands-on technical troubleshooting with process and training support—making it ideal for someone who is equally comfortable solving technical challenges, documenting best practices, and assisting in the rollout of new AI capabilities.<br></p> <p><b>AI Support and Troubleshooting</b><br></p> <ul> <li>Serve as the Help Desk escalation point for all AI-related issues, including tool access, performance, and integration challenges.<br></li> <li>Troubleshoot and resolve incidents involving platforms such as Glean, CoPilot, ChatGPT, Zoom AI, and future AI applications.<br></li> <li>Maintain documentation of known issues, resolutions, and best practices to improve first-line Help Desk response efficiency.<br></li> <li>Monitor AI system health, escalate platform-level outages, and communicate impacts to stakeholders as appropriate.<br></li> </ul> <p><b>Collaboration and Enablement Support</b><br></p> <ul> <li>Work with the AI Environment Readiness team to test new configurations, validate system integrations, and ensure readiness for production use.<br></li> <li>Support the AI Training Associate in maintaining learning materials, managing AI knowledge articles, and coordinating firmwide training sessions.<br></li> <li>Participate in rollout activities for new AI tools and enhancements, providing hands-on user assistance and feedback for improvement.<br></li> <li>Assist in building and maintaining AI usage dashboards and adoption reports in collaboration with the BI and Data Analytics teams.<br></li> </ul> <p><b>Continuous Improvement and Governance</b><br></p> <ul> <li>Identify recurring support patterns and propose solutions to improve user experience and system performance.<br></li> <li>Maintain compliance with AI governance, security, and data management standards.<br></li> <li>Document AI support procedures, ensuring alignment with internal IT and People Office standards.<br></li> </ul> <br> <br> <h3>Requirements</h3> <h3><b>Required Qualifications</b><br></h3> <ul> <li>Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).<br></li> <li>2–4 years of experience in IT support, systems administration, or AI/automation tool management.<br></li> <li>Strong understanding of enterprise AI tools such as Microsoft CoPilot, Glean, ChatGPT, Zoom AI, or similar.<br></li> <li>Excellent troubleshooting, communication, and documentation skills.<br></li> <li>Demonstrated ability to collaborate across teams, prioritize effectively, and manage multiple concurrent tasks.<br></li> <li>Familiarity with Power BI, SQL, or other reporting tools is a plus.<br></li> </ul> <h3><b>​</b><br></h3> <br> <br>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...