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Business Development Manager - Field Based (Kuala Lumpur)

April 29, 2026

The AI-powered OS for beauty, wellness and self-care About Fresha Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC. Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management. The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google. Role Overview Given our exciting and progressive growth plans, we are looking for an exceptional Business Development Manager to come and join our global business. Reporting directly to the Business Development Team Lead, Malaysia, you will work collaboratively with the Commercial team and potential partners, you will be 100% focused on bringing in new business development. This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact. *This is an individual contributor role and not leadership position. What you will be doing<ul> <li>KPIs - Consistently achieve sales targets</li> <li>Outreach - Calling key decision-makers using phone, email & social touches with the goal of bringing on new business (there may be some in-person meetings as appropriate)</li> <li>Selling - Present, promote and sell products and services through product demos to prospective and existing partners</li> <li>Sales Cycle - Managing the entire sales process from prospecting to close</li> <li>Partnering - Perform cost-benefit and needs analysis with existing/potential partners in order to align our solutions to their needs and business objectives</li> <li>Collaboration - Work closely with other departments to ensure a seamless partner experience</li> <li>Market Trends - Provide feedback about ongoing trends in the industry</li> <li>Leads - Contact 100% of qualified inbound leads in a timely manner, and document all call outcomes in the CRM</li> <li>Business Partnering - Serve as a lead point of contact for partners on all commercial activities</li> </ul> What we are looking for<ul> <li>Experience - Minimum 2 years of solid B2B sales with a track record of success</li> <li>Industry - SaaS, online marketplaces, or payment platforms is highly desirable</li> <li>Relationship Building - You are a true hunter and relationship builder</li> <li>Organised - You can multitask, prioritise and manage time effectively</li> <li>Curiosity - You are naturally curious and have a desire to continually grow and develop</li> </ul> Added bonus <ul> <li>Bi-lingual - Fluency or conversational in English and Malay (Mandarin a bonus)</li> <li>Beauty & Wellness - Experience within the beauty and wellness industry</li> </ul> <div> </div> <div>At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.</div> Interview Process <ul> <li>Screen Call - Video-call with APAC Talent Partner (30 mins)</li> <li>Skills & Experience - Video-call interview with BD Team Lead (45 mins)</li> <li>Presentation - Video interview with BD Team Lead & GM SEA (75 mins)</li> </ul> <div> </div> <div>We aim to complete the entire interview process and deliver feedback within 2 weeks</div> <div> </div> <div>Every job application received is reviewed manually by our talent team. While we strive to assess applications within 7 days, the sheer volume of talented individuals expressing interest may occasionally extend this timeframe</div> Inclusive workforce At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable. We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...