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Business Operations Specialist

April 28, 2026

This is a Customer Operations role within the Supply Chain Customer Operations & Logistics team under Enterprise Operations, supporting the NA Market. Customer facing role accountable for order execution and backlog management to support customer requirements and enable HPs financial objectives. We put the customer’s experience at the center of everything we do.

*Responsibilities:
Acts as a first point of contact for customer accounts on daily operational matters.
Ensure orders are executed to meet service level agreement and supply chain requirements to deliver exceptional customer experience.
Accountable to resolve operational issues that may arise from the end-to-end sales process (Order entry to Invoicing, order status, returns, and deliveries, invoicing, and financial post- sales programs).
Engages with other functions and organizations to resolve issues (e.g., Sales, Supply Chain, Logistics, Finance, C&C) as they relate to customer support and process improvements.
Drives efforts to optimize current processes, collaborating with other groups within HP to improve day-to-day activities.
Represents team as a Subject Matter Expert on internal processes to other functions and organizations.
Provide data-based solutions and recommendations to drive business decisions.
Accountable and influential for driving cross-functional met
*Knowledge and Skills:
Strong and assertive communication skills, with ability to convey impact messages clearly (verbal and written)
Executive communication - leveraging concise and effective messaging, empathy and listening ability
Mastery in English and local language
Advanced problem-solving with critical thinking/data analytics for decision making
Ability to recognize and summarize the business issue, impact and resolutions
Efficient time management and clear prioritization structure
Continuous process improvements & optimization
Customer centricity and strong partner engagement
Knowledge of S4-SAP, Order To Cash processes is required
Strong knowledge of Microsoft Office (Excel, PowerPoint, etc.)
Have a business mindset and end-to-end Supply Chain processes (plan, source, make deliver) to transition from tactical to strategic.
Developed conflict resolution skills.
Emotional intelligence, growth mindset and resiliency
Ability to make decisions with limited information and translate it into proper level of communication as required
Autonomy - Ability to Initiate, influence & drive discussions, independently
Challenge status quo to accelerate business outcomes
*Education and Experience Required:
First level university degree or equivalent experience.
Typically, 3-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).
*Compensation and Benefits

The typical base pay range for this role is $65,000 to $71,000 CAD annually. Pay within this range will be based on the review of experience, skills, and internal equity.

*Full Time Employee**

As a full time, employee of HP Canada, you will be eligible to participate in the company’s group benefit programs, including medical, dental, life insurance, and disability coverage, subject to the terms and conditions of the applicable plans*.* During your employment term, you will receive 15 paid vacation days per year prorated based on your start date. Detailed information regarding benefits—will be provided upon hire and is subject to the terms and conditions of the applicable plans

*Equal Opportunity Employer:**

HP Canada is an equal opportunity employer. We welcome the many dimensions of diversity. Upon request by qualified candidates, accommodation of special needs may be considered during all stages of the selection process within the framework of the HP Accommodation Policy. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail canadaaodaofficer@hp.com. Note: This option is reserved for applicants needing a reasonable accommodation related to a disability. In order to satisfy our contractual obligations with clients, the successful candidate will be required to pass a basic, standard Criminal Records check. You will also be required to sign off on HP's Confidentiality, Non-Solicitation and Conflict of Interest Agreement.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...