Data Entry Question and Answer

$150 $49

Remote Question and Answer

$150 $49

Virtual Assistant Question and Answer

$150 $49

Content Moderator Question and Answer

$150 $49

Customer Service Question and Answer

$150 $49

Video Game Tester Question and Answer

$150 $49

Call Center Agent – Customer Support Job in Pune – Voice & Non-Voice Process

Other Jobs To Apply

Job Summary

Houston Skilled Consultancy is hiring motivated and customer-focused Call Center Agents for Voice and Non-Voice Customer Support roles in Pune. As a key part of our customer experience team, you will be the first point of contact for customers, ensuring their concerns are resolved efficiently and professionally. If you are passionate about helping people and possess excellent communication skills, this is the perfect opportunity for you to grow in the BPO/KPO sector.

Key Responsibilities

  • Handle inbound and outbound customer service calls (Voice Process).

  • Manage email and chat-based customer queries (Non-Voice Process).

  • Resolve customer issues related to product/service inquiries, orders, billing, and technical support.

  • Record and update customer interaction details accurately in the CRM system.

  • Meet performance KPIs including response time, first-call resolution, and customer satisfaction.

  • Escalate complex cases to appropriate departments as needed.

  • Maintain a positive, empathetic, and professional attitude toward customers at all times.

  • Adhere to company policies, process guidelines, and quality standards.

Required Skills and Qualifications

  • Excellent verbal communication skills in English, Hindi, or Marathi (based on process).

  • Strong writing skills for chat/email support (Non-Voice).

  • Basic computer knowledge with typing speed of 30+ WPM.

  • Customer-centric mindset with problem-solving ability.

  • Ability to work well in a team and independently under minimal supervision.

  • Adaptable to shift timings and quick to learn process updates.

Experience

  • Freshers and Experienced Candidates are welcome.

  • Prior experience in BPO/Customer Support will be an added advantage but is not mandatory.

Working Hours

  • Rotational shifts (Day/Night) based on process requirements.

  • 6-day work week with 1 weekly off (rotational).

  • Flexible shift availability for both voice and non-voice process.

Knowledge, Skills, and Abilities

  • Familiarity with customer service tools, CRM systems, and call center technology is a plus.

  • High level of patience and emotional intelligence while dealing with customer concerns.

  • Ability to multitask and prioritize in a fast-paced environment.

  • Willingness to learn and take feedback constructively.

Benefits

  • Competitive salary with performance-based incentives.

  • Attendance and referral bonuses.

  • Paid training and skill development sessions.

  • Career growth opportunities in operations, quality, and team leadership.

  • Friendly and supportive work culture.

  • Health insurance benefits after confirmation.

Why Join Houston Skilled Consultancy?

  • Be part of a rapidly growing consultancy that partners with top brands.

  • Get exposure to both domestic and international customer support processes.

  • Gain valuable hands-on experience in voice and non-voice communication.

  • Join a diverse team that values learning, integrity, and customer-first service.

How to Apply

Interested candidates can submit their updated CV to us with the subject line Application for Call Center Agent – Pune.
Alternatively, you can walk in for interviews at our Pune office between 10:00 AM – 4:00 PM, Monday to Saturday.

Back to blog

Yelp Question and Answer

$150 $49

Amzon Question and Answer

$150 $49

Netflix Question and Answer

$150 $49

Disney Question and Answer

$150 $49

Apple Question and Answer

$150 $49

Southwest Airline Q & A

$150 $49

Delta Airline Q & A

$150 $49

Costco Question and Answer

$150 $49

American Question and Answer

$150 $49

Walmart Question and Answer

$150 $49

Tesla Question and Answer

$150 $49

Google Question and Answer

$150 $49

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...