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Client Enablement Program Manager

April 29, 2026

<h1>Client Enablement Program Manager</h1>United States or Mexico City, MX - Business Operations – Full Time OXIO is the world’s first telecom-as-a-service (TaaS) platform. We are democratizing telecom and making it easily accessible for brands and enterprises to fully own and operate proprietary mobile networks designed to support their own customers needs. Our TaaS solution combines multiple existing networks into one single platform that can be seamlessly managed in the cloud as a modern SaaS offering. And it gets better - with full network access comes unparalleled business intelligence and insights to help enterprises better understand customer and machine (M2M) behavior. With a continuous focus on innovation, any company can build a powerful telecom presence with OXIO, and in addition help them glean unique customer insights like never before.Job DescriptionAs a Client Enablement Program Manager, you serve as a strategic partner towards OXIO’s Large-scale/Marquis clients, playing a vital role in analyzing business needs and objectives across internal and external stakeholders, as well as the industries in which our clients operate. You will guide clients in formulating actionable strategies to leverage OXIO’s technology and lead cross-functional programs that drive successful onboarding, adoption, and long-term platform value.This role sits at the intersection of customer success, program management, and technical enablement; requiring strong execution skills, stakeholder management, and comfort operating in a fast-paced, evolving environment.Responsibilities<ul style="min-height:1.5em"><li>Collaborate with large-scale/Marquis clients to analyze and understand their business needs, objectives and operational constraints</li><li>Partner with Solution Engineering and the Customer Success team to ensure a unified & comprehensive approach towards the launch of new clients</li><li>Act as the primary program lead for client enablement initiatives, including onboarding, issue resolution and the fulfillment of Voice of the Customer (VOC) development requests</li><li>Determine and define projects scope and objectives, including designing clear, measurable action plans that will guide our project teams in their implementation work</li><li>Develop and manage a detailed technical project schedule and work plan</li><li>Guide clients through onboarding and technical implementation to OXIO platform, ensuring alignment between business goals and technical delivery</li><li>Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress</li><li>Utilize industry best practices, techniques and standards throughout the project execution</li><li>Measure project performance to identify areas for improvement</li><li>Predict resources needed to reach objectives and manage resources in an effective and efficient manner</li><li>Lead project teams, made up of resources from Product, Sales, Operations, Customer Support and Revenue Assurance, in onboarding new Clients, enabling new features and implementing reporting capabilities</li><li>Identify future product enhancements through collaborative engagements with clients to support product usage/development strategies</li><li>Proactively surface risks, dependencies, and change-management considerations that could impact client success</li></ul>Requirements<ul style="min-height:1.5em"><li>Bachelors degree required</li><li>5+ years of experience supporting Clients/Customer with a least 2 years being in Telecom and/or SaaS environment</li><li>Excellent verbal and written communication skills in English. Spanish is a plus</li><li>Exceptional attention to detail and organizational skills</li><li>Self starter, highly motivated and driven to deliver</li><li>Ability to juggle multiple hats and willingness to get into the weeds</li></ul><h3>What We Offer</h3><ul style="min-height:1.5em"><li>Competitive salary and stock option incentive program</li><li>Company paid healthcare</li><li>Flexible work arrangements</li><li>Company sponsored team-lunches and company retreats</li><li>International organization that enables you to work across boundaries, travel to different locations, and enjoy the dynamics of a rapidly growing startup</li><li>A diverse and inclusive team.</li><li>We welcome applicants from all backgrounds to apply regardless of race, ethnicity, age, disability status or other defining characteristics.</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...