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Commercial Auto Bodily Injury Adjuster - Casualty Insurance

April 29, 2026

DescriptionMidwest Family Mutual Insurance Company (MFM), headquartered in Urbandale, IA, has been a trusted insurance provider since 1891. As a super-regional mutual insurer, we deliver top-tier personal and commercial coverage across multiple states. We prioritize financial stability, customer service excellence, and innovation, fostering a collaborative and forward-thinking work environment. MFM is proud to be a full-time, work-from-home company, providing employees with the flexibility and support to thrive remotely. Join our team as a Commercial Auto Bodily Injury Claims Adjuster, where your expertise, problem-solving skills, and dedication to fair claim resolution will make a real impact. Position OverviewThe Commercial Auto Bodily Injury Claims Adjuster is responsible for the end-to-end management of complex liability claims, requiring a high level of analytical thinking, sound judgment, and professional discretion. This role involves conducting thorough investigations, evaluating coverage and liability, and driving timely, fair claim resolutions while maintaining accurate reserves and comprehensive documentation. The adjuster serves as a key point of contact for agents, policyholders, and legal partners, delivering responsive, high-quality service throughout the claims lifecycle. Success in this position requires strong negotiation skills, attention to detail, and the ability to navigate evolving legal and regulatory environments. The role also demands proficiency in a paperless claims system and a willingness to participate in legal proceedings, including travel for mediations, depositions, and trials as needed. Key Responsibilities<ul><li>Investigate & Evaluate – Conduct in-depth claim investigations, gather recorded statements, and determine coverage</li><li>Reserve Management - Timely & Adequate reserving.</li><li>Document Management – Maintain organized, professional claim files, reports, and communications</li><li>Negotiate & Resolve – Strategically negotiate settlements to achieve fair, timely resolutions.</li><li>Stay Current – Keep up with evolving legal statutes, policy conditions, and industry trends.</li><li>Navigate Technology – Operate seamlessly within a paperless Claims Management System.</li><li>Engage in Legal Proceedings – Travel as needed for depositions, mediations, and trials.</li></ul>Requirements<ul><li>2+ years handling Commercial Automobile or Motor Carrier Liability claims, inclusive of litigation experience.</li><li>Strong negotiation, analytical, and problem-solving skills.</li><li>Excellent written and verbal communication abilities.</li><li> Proficiency in Microsoft Word and Excel.</li><li> Highly organized with keen attention to detail.</li><li> Ability to work independently in a fully remote setting.</li><li> Experience with mediations, arbitrations, and settlement negotiations.</li><li> Strong collaboration with legal counsel and claims teams.</li><li>Multi-State adjusting experience is preferred.</li><li>Insurance education and/or designations a plus.</li><li>Strong working knowledge of Microsoft Office products, good keyboarding and technology skills.</li></ul>Work Conditions<ul><li>Fully remote role – Work from home full-time.</li><li>Standard 40-hour workweek – Flexibility within structured hours.</li><li>Tech-driven environment – Frequent computer and phone use.</li><li>Some travel required – For legal proceedings and meetings.</li></ul>Why Join MFM?<ul><li>Comprehensive Benefits Package – Enjoy competitive health, dental, and vision insurance.</li><li>Retirement Benefits – 401(k) with company match and a Defined Benefit Pension Plan to help secure your financial future.</li><li>Work-Life Balance – Generous paid time off and company holidays.</li><li>Professional Development – Opportunities for ongoing training and career growth.</li><li>Wellness Support – Employee assistance programs and wellness initiatives.</li><li>Technology Stipends – Support for home office setup and remote work tools.</li><li>Autonomy & Flexibility – Thrive in a fully remote, supportive work culture.</li><li>Growth & Development</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...