Data Entry Question and Answer

$150 $49

Remote Question and Answer

$150 $49

Virtual Assistant Question and Answer

$150 $49

Content Moderator Question and Answer

$150 $49

Customer Service Question and Answer

$150 $49

Video Game Tester Question and Answer

$150 $49

Customer Experience Social Media & Contact Centre Associate – Indigo Voice & Support Team

Other Jobs To Apply

Job Summary

IndiGo Airline is seeking a dynamic and customer-centric Customer Experience Social Media & Contact Centre Associate to join our growing IndiGo Voice & Support Team. In this dual-role position, you will serve as the first point of contact for our customers across voice, chat, and social media platforms, ensuring every interaction reflects the quality, professionalism, and hospitality that IndiGo is known for. You will help resolve queries, manage feedback, and deliver timely, empathetic, and solution-oriented support, contributing directly to our mission of delivering hassle-free service across channels.

Key Responsibilities

  • Handle inbound customer queries through voice calls, email, live chat, and social media platforms (Twitter, Facebook, Instagram, etc.)

  • Provide prompt, courteous, and professional responses to flight-related inquiries, complaints, cancellations, rebookings, and general assistance

  • Monitor and respond to mentions and DMs on social media in alignment with IndiGos brand tone and communication policies

  • Escalate unresolved issues to relevant departments while ensuring timely follow-up with the customer

  • Maintain accurate documentation of customer interactions and transactions in CRM systems

  • Collaborate closely with ground staff, digital support teams, and customer relations to ensure service excellence

  • Track recurring issues and customer feedback to recommend improvements in customer support strategies

Required Skills and Qualifications

  • Bachelors degree in any discipline (preferred: Communications, Hospitality, Travel & Tourism, or related fields)

  • Excellent command of spoken and written English and Hindi (regional languages are a plus)

  • Strong interpersonal and problem-solving skills

  • Comfortable using social media platforms, CRM tools, and contact centre systems

  • Ability to multitask efficiently in a fast-paced environment

  • High emotional intelligence and empathy in handling sensitive or distressed customers

Experience

  • 0–2 years of experience in customer service, contact centres, or social media support roles

  • Fresher candidates with excellent communication skills are also encouraged to apply

  • Experience in aviation, travel, or hospitality sectors will be considered an advantage

Working Hours

  • Rotational shifts (24x7 environment) including weekends and public holidays

  • 9-hour shifts with 1-hour break; night shift allowances applicable

  • Hybrid/Remote options available depending on operational requirements

Knowledge, Skills, and Abilities

  • Strong understanding of customer service principles and airline operations

  • Familiarity with customer handling etiquette on digital platforms

  • Capable of managing sensitive conversations with calmness and professionalism

  • Proficient with MS Office, social media management tools, and CRM software

  • Time management and attention to detail are essential

  • Passion for the aviation industry and customer-first mindset

Benefits

  • Competitive salary package with performance-based incentives

  • Night shift and weekend allowances

  • Travel benefits including discounted flight tickets for employees and family

  • Paid training and onboarding program

  • Health insurance and wellness programs

  • Opportunities for internal career progression within IndiGo

  • Inclusive and supportive team culture

Why Join IndiGo?

At IndiGo, we believe in making flying simple, affordable, and delightful. As a member of our Voice & Support Team, you will not only gain hands-on experience in customer engagement across modern platforms but also become part of an industry leader focused on innovation, growth, and people development. If you are driven by excellence and aspire to be a part of a dynamic, fast-paced, and service-oriented environment, IndiGo is the place for you.

How to Apply

Interested candidates are encouraged to apply via the official IndiGo careers portal.
Or email your updated resume with the subject line Application – Customer Experience Associate to us

Back to blog

Yelp Question and Answer

$150 $49

Amzon Question and Answer

$150 $49

Netflix Question and Answer

$150 $49

Disney Question and Answer

$150 $49

Apple Question and Answer

$150 $49

Southwest Airline Q & A

$150 $49

Delta Airline Q & A

$150 $49

Costco Question and Answer

$150 $49

American Question and Answer

$150 $49

Walmart Question and Answer

$150 $49

Tesla Question and Answer

$150 $49

Google Question and Answer

$150 $49

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...