<table style="height: 17px; width: 100%; border-collapse: collapse; background-color: #4373BA" border="1"> <tbody> <tr style="height: 17px"> <td style="width: 100%; height: 17px"> <div class="job-header"> <h1 style="text-align: center"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 24pt;="" color:="" #ffffff"="">DEPT OF TRANSPORTATION</span></h1> <h2 style="text-align: center"><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><em><span style="font-size: 12pt; color: #FFFFFF">Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. </span></em></span></h2> <h2 style="text-align: center"><em style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 14px;="" background-color:="" #4373ba"=""><span style="font-size: 12pt; color: #FFFFFF">Check out a day in the life of our Motor Vehicle Division employees truly thriving! <a title="MVD" href="https://vimeo.com/1116251291">CLICK HERE!</a></span></em></h2> </div> </td> </tr> </tbody> </table> <h3 dir="ltr" style="text-align: center"><span style="font-size: 24pt; font-family: " times="" new="" roman",="" times,="" serif"=""><strong>Customer Service Section Supervisor</strong></span></h3> <h3 dir="ltr" style="text-align: center"><strong style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 24pt"="">**Open to current ADOT EMPLOYEES Only**</strong></h3> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Job Location:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <h4 style="text-align: center"><span style="font-family: times new roman, times, serif"><span style="font-size: 16px"><span style="font-family: " times="" new="" roman",="" times,="" serif"="">MVD Support Services</span></span></span></h4> <h4 style="text-align: center"><span style="font-family: times new roman, times, serif"><span style="font-size: 16px"><span style="font-family: " times="" new="" roman",="" times,="" serif"="">1801 W. Jefferson St</span></span></span></h4> <h4 style="text-align: center"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 16px"="">Phoenix, AZ 85007</span></h4> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Posting Details:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <h4 style="text-align: center"><span style="font-family: times new roman, times, serif"><span style="font-size: 16px">Salary: $51,637.87 <br></span></span></h4> <h4 style="text-align: center"><span style="font-family: times new roman, times, serif"><span style="font-size: 16px">Grade: 20<br></span></span></h4> <h4 style="text-align: center"><span style="font-family: times new roman, times, serif"><span style="font-size: 16px">Closing Date: 07/06/2026</span></span></h4> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Job Summary:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Supervise/monitor/coach direct reports and the day-to-day operations of the MVD Support Services that provides technical support and assistance to MVD Field Offices, Courts, Law Enforcement, Federal Motor Carrier Safety Administration (FMCSA) and other government entities out of state. May be required to travel to include overnight stay.</span></p> <p><em><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.</span></em></p> <p><em><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.</span></em></p> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Job Duties:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p style="text-align: left"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Responsible for monitoring the activities of the units, creating and conducting training presentations through webinars and monthly in service sessions; conducts performance evaluations and progressive discipline if necessary. Resolves unusual and complex customer complaints or problems under sometimes adverse conditions. Oversees other states' transmissions of driving records into the current 50 system to ensure the transmission is downloaded correctly and address any records that impact Arizona or the driver of that state by researching, correcting or communicating with the state of record or corresponding with the customer.<br><br>Work closely with FMCSA on annual CDL Audits to ensure there are no findings against Arizona on CDL Driving Records and also continually works with the American Association of Motor Vehicle Administrators (AAMVA) tracking, updating, and correcting CDL Drivers.<br><br>This position also creates and participates in training external State Agencies through Web-X on topics related to MVD Support Services. Research and complete legislative analysis; participates in legislation implementation teams. Conducts testing and scenario writing for system updates and improvements.</span></p> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Knowledge, Skills & Abilities (KSAs):</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"=""><strong>Knowledge of:</strong><br>• Arizona Management System and Continuous Improvement.<br>• Federal and state statutes (FMCSA, A.R.S. Title 13, 28, 41) regulations, codes and standards related to the area of responsibility.<br>• MVD and Program policies, procedures and operations, related to National Motor Vehicle Title Information System (NMVTIS), Commercial Driver License Information System (CDLIS), Problem Driver Pointer System (PDPS).<br>• In-depth knowledge of the structure and operation of the sub-programs for which this position is responsible.<br>• Professional standards and regulations.<br>• Operational systems and procedures.<br><br><strong>Skills in:</strong><br>• Research and investigative skills; assess contributions and performance of employees.<br>• Plan, assign, and supervise the work of others.<br>• Motivate and provide direction in the activities of subordinates to accomplish goals.<br>• Monitoring and assessing the performance of individuals to make improvements or take corrective action.<br>• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.<br>• Communicate and interact effectively with members of the public.<br>• Use of Google Workspace, Microsoft Office, including Word Excel and Outlook, and software and databases used by the Program.<br><br><strong>Ability to:</strong><br>• Ability to understand and apply A.R.S. Titles 13, 28, 41 and FMCSA. Ability to learn and interpret CDL, PDPS, NMVTIS policies and procedures and MVD organization.<br>• Communicate effectively in both oral and written form with internal and external customers on the policies and procedures that pertain to customer records.<br>• Plan, implement, and evaluate programs.<br>• Direct and organize program activities.<br>• Establish goals and objectives.<br>• Recognize, analyze, and solve a variety of problems.<br>• Exercise sound judgment in making critical decisions.<br>• Analyze, organize and prioritize work while meeting multiple deadlines.<br>• Analyze and prepare documents, reports and correspondence.</span></p> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Selective Preference(s):</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">2+ years of MVD Supervisor or Lead experience preferred. </span></span></p> <p><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Experienced in research and investigative of analyzing MVR (Motor Vehicle Records) that pertain to A.R.S. Titles 13, 28, 41 and FMCSA. </span></span></p> <p><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Certified completion of MAX series, Authorized Presence class, and any other internal customer service and knowledge classes presented by MVD.</span></span></p> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Pre-Employment Requirements:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Must have a valid Driver's License.<br>Background and Fingerprint clearance.</span></span></p> <p><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">As this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).</span></span></p> <p><em><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).</span></span></em></p> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4; height: 17px" border="1"> <tbody> <tr style="height: 17px"> <td style="width: 100%; height: 17px"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Benefits:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">The Arizona Department of Administration offers a comprehensive benefits package to include: <br>• Sick leave<br>• Vacation with 10 paid holidays per year<br>• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).<br>• Health and dental insurance<br>• Retirement plan<br>• Life insurance and long-term disability insurance<br>• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance<br></span></span></p> <p><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt"><em><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.</span></em></span></span></p> <p><em><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Learn more about the Paid Parental Leave program <a title="Paid Parental Leave Pilot Program" href="https://hr.az.gov/about/resources/family-leave-expansion" target="_blank" rel="noopener noreferrer">here</a>. For a complete list of benefits provided by The State of Arizona, please visit our <a href="https://benefitoptions.az.gov/jobseekers" target="_blank" rel="noopener noreferrer">benefits page</a></span></em></p> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Retirement</span>:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">Mandatory participation in the Arizona Retirement System (ASRS) is required.</span></span></p> </div> <div class="job-divider"> <table style="width: 100%; border-collapse: collapse; background-color: #D4D4D4" border="1"> <tbody> <tr> <td style="width: 100%"><span style="font-family: " times="" new="" roman",="" times,="" serif;="" font-size:="" 12pt"="">Contact Us:</span></td> </tr> </tbody> </table> </div> <div class="job-content"> <p><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-family: " times="" new="" roman",="" times,="" serif"=""><span style="font-size: 12pt">For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone call at (602) 712-8188 option 2. <br><br>The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.</span></span></span></p> </div>