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Customer Support Specialist

April 29, 2026

<div class="content-intro"><div class="elementToProof"> </div> <div class="elementToProof">Company Overview:</div> <div class="elementToProof">At Wayvia, we help the world’s top brands stay ahead—using AI, data, and innovation to shape the future of commerce. Whether you’re charting a new path or leveling up your journey, Wayvia is where your career can go further. We’d love to meet you.</div> <div class="elementToProof"> </div> <div class="elementToProof">We help global brands connect with their shoppers in ways that are relevant, respectful, and real. And we do the same for each other—with trust, transparency, and the human connection that makes great work possible.</div> <div class="elementToProof"> </div> <div class="elementToProof">At Wayvia, you’ll find a team that’s curious, collaborative, and always up for solving what’s next. We move fast, think boldly, and support one another in building something that matters—for our clients, for shoppers, and for each other. </div> </div><div class="elementToProof"> <div class="elementToProof"> Job Brief: The Customer Support Specialist manages incoming customer support issues, ensuring timely resolution and exceptional service for Wayvia products and services. This role involves addressing technical queries, guiding customers on product functionality, and resolving issues independently or by escalating as needed. Essential Function & Responsibilities: <ul> <li>Respond to customer support issues and resolve them per SLAs. </li> <li>Communicate professionally with customers according to PriceSpider standards. </li> <li>Work cross-functionally to resolve issues promptly. </li> <li>Escalate issues when necessary. </li> <li>Manage inbound communication via telephone, email, support tickets, and customer portal. </li> <li>Utilize knowledge of Wayvia products to resolve issues independently. </li> <li>Guide customers on product benefits and enhancements. </li> <li>Assist with reports and metrics. </li> <li>Recommend best practices to customers. </li> <li>Identify and communicate root cause issues professionally. </li> <li>Convey support team needs and issues cross-functionally. </li> <li>Recommend patterns of issues for the product roadmap. </li> <li>Contribute to high-priority issues. </li> <li>Adhere to customer support best practices and policies. </li> </ul> Minimum Qualifications: <ul> <li>Associate's degree (Bachelor’s preferred). </li> <li>Experience in a customer-facing role. </li> <li>0-2 years of experience. </li> <li>Basic knowledge of customer support software (e.g., Zendesk, Freshdesk). </li> <li>Strong communication, organizational, and time management skills. </li> <li>Proven troubleshooting ability.</li> </ul> Preferred Qualifications: <ul> <li>Experience working cross-functionally with technical teams. </li> <li>Experience with Jira, SQL, and Microsoft Office. </li> </ul> Benefits: Wayvia encourages a healthy work-life balance and commitment to employee wellbeing. We are consistently evaluating areas to support and foster a community of engaged employees. Wayvia is an international employer so some benefits offering will vary from country to country, however, below you can see employer sponsored contributions: <ul> <li>Flexible work-from-home arrangements</li> <li>401K Match</li> <li>Flexible vacation</li> <li>Medical/Dental/Vision</li> <li>16 weeks of paid parental leave (US)</li> <li>Technical stipend</li> <li>Professional development programs</li> <li>Wellness programs </li> </ul> Location: This is a remote position open to candidates based in the United States. Compensation: The salary for this role is $21-23/hour. Please note that our salary ranges are based on current market data and the offered compensation may vary based on experience, skills, location, and other factors permitted by law. Wayvia is an equal opportunity employer that is committed to inclusion and diversity. </div> </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...