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Event Security Supervisor

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About the position

Citadel Security USA is seeking a motivated and organized Part-Time Event Operations Supervisor to support event security operations throughout the Colorado Springs area. This leadership-focused position is responsible for coordinating event staffing, supporting field personnel, overseeing operational readiness, and helping ensure successful event execution across a variety of venues and special events. This opportunity is ideal for someone who enjoys managing people, solving operational challenges, and helping teams perform at a high level in fast-paced environments.

Responsibilities

  • Review and approve staffing plans for upcoming events
  • Coordinate personnel assignments based on venue requirements and operational needs
  • Assist with event scheduling and workforce allocation
  • Ensure operational plans are implemented effectively during event execution
  • Monitor staffing levels and address coverage needs as situations change
  • Support event readiness by confirming equipment, communication tools, and personnel availability
  • Assist with the development and maintenance of event-specific Standard Operating Procedures (SOPs)
  • Support preparation of Emergency Action Plans for large-scale events
  • Verify that supervisors and officers understand site expectations and operational requirements
  • Help maintain consistency across event operations and field practices
  • Identify opportunities to improve operational efficiency and service delivery
  • Participate in recruiting, interviewing, and onboarding event personnel
  • Provide day-to-day guidance and supervision for event staff
  • Assist with performance evaluations and coaching initiatives
  • Mentor Event Site Officers and help identify future leadership candidates
  • Promote accountability, professionalism, and teamwork among field personnel
  • Reinforce company policies, procedures, and performance expectations
  • Monitor employee performance during event assignments
  • Address attendance, conduct, or performance concerns appropriately
  • Assist with documentation related to corrective action when necessary
  • Support retention efforts through communication, training, and leadership engagement
  • Ensure supervisors are properly prepared to manage assigned personnel
  • Serve as a point of contact between field staff and operations leadership
  • Maintain professional communication with clients, venue personnel, and event organizers
  • Provide operational updates and staffing information as needed
  • Assist with resolving event-related issues in a timely and professional manner
  • Maintain staffing records and operational documentation
  • Complete reports related to event activity, staffing performance, and operational outcomes
  • Document concerns, recommendations, and follow-up actions when necessary
  • Ensure records are maintained in accordance with company standards

Requirements

  • Must be at least 18 years of age
  • Valid Driver's License with acceptable driving history
  • Strong leadership, communication, and organizational skills
  • Ability to manage multiple priorities in a dynamic environment
  • Professional demeanor and strong decision-making abilities
  • Reliable attendance and schedule flexibility
  • Ability to travel to various event locations as needed

Nice-to-haves

  • Previous experience in event operations, event security, hospitality management, or team leadership
  • Experience scheduling personnel or coordinating staffing assignments
  • Background supervising employees in customer-facing environments
  • Experience creating procedures, operational plans, or workforce schedules
  • Familiarity with large public events, venues, or crowd-management operations

Benefits

  • Competitive hourly compensation
  • Flexible part-time scheduling
  • Leadership experience within a growing event operations division
  • Exposure to a variety of venues and event types
  • Ongoing training and professional development
  • Opportunities for advancement within Citadel Security USA
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