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FIU Manager Complex Customer Risk (Remote)

April 29, 2026

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!<div>SUMMARY/OBJECTIVES </div><div>The FIU Manager/Complex Customer Risk supports the Bank’s enterprise-wide BSA/AML/OFAC Program to assist management in minimizing the Bank’s exposure to BSA/AML/OFAC risk by performing up front and ongoing due diligence of complex commercial customers utilizing a variety of resources and tools to assess customers for BSA/AML/OFAC risk and recommend appropriate risk mitigation. The FIU Manager/Complex Customer Risk must keep abreast of the current and emerging BSA/AML/OFAC regulations and financial crime trends and understand the Bank’s risk appetite to assist in managing and identifying higher risk accounts. </div><div>It is the policy of SouthState Bank to comply with the Bank Secrecy Act (BSA), USA PATRIOT Act, and the requirements of the Office of Foreign Assets Control (OFAC), and other related anti-money laundering/ anti-terrorist financing initiatives.  The Bank has established a Bank Secrecy Act/ Anti-Money Laundering/Office of Foreign Assets Control (BSA/AML/OFAC) Compliance Program, covering all requirements of the BSA, USA PATRIOT Act and OFAC rules and regulations.  Upon completion of required training, the Board of Directors of SouthState Bank shall hold each employee accountable for adhering to the established operating procedures and internal controls as set forth in the Bank’s BSA/AML/OFAC Program.  Continued instances of non-compliance or willful violation of law may result in disciplinary action, up to and including termination. </div><div> </div><div>ESSENTIAL FUNCTIONS </div><div><ul><li>Manage the department workflow and ensure duties of staff are performed as expected; </li><li>Conduct periodic quality control reviews to ensure high risk reviews are properly documented and unusual activity referrals are generated as warranted; </li><li>Develop and propose recommendations to address BSA/AML/OFAC risks and processes requiring enhancements; </li><li>Understand trends in underlying customer data and detect risks that warrant decisioning; </li><li>Discuss and escalate unique complex customer types, structures, financial products, services, and other AML risks; </li><li>Analyze new and existing complex business relationships to determine risk and provide recommendations for approval or denial; </li><li>Assist in the creation and maintenance of case files documenting all information used in the review of certain higher risk industries; </li><li>Ability to read, analyze and interpret Federal and State banking regulations related to the Bank Secrecy Act and Anti-Money Laundering statutes and regulations; </li><li>Maintain proficiency in all aspects of BSA/AML compliance; attend regular BSA trainings as assigned; </li><li>Adhere to all provisions of SouthState Bank policies and procedures, including the confidentiality policy, code of ethics and BSA/AML/OFAC policies and procedures; </li><li>Provide recommendations on adding, retaining, or removing customers to/from the bank’s high risk customer monitoring process through collaboration with management; </li><li>Other duties and responsibilities may be assigned, according to the needs of the Bank; </li><li>Familiarity with bank operations in general. </li></ul></div><div>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. </div><div> </div><div>COMPETENCIES </div><div><ul><li>Familiarity with various AML monitoring systems and commercial research databases; </li><li>Familiarity with complex customers such as third party payment processors and senders, private equity/venture capital, program managers, institutional investors and FinTech companies; </li><li>Strong research and problem resolution skills; </li><li>Ability to work and thrive in a fast paced, high intensity, high demand and deadline driven environment; </li><li>Self-motivated, dependable, adaptable, and detail-oriented with strong analytical and organizational skills; </li><li>Proficient with PC work, including Microsoft Outlook, Word, Excel, PowerPoint, and other varying software if/as needed; knowledge of and ability to use internal bank systems a plus; </li><li>Excellent oral and written communication skills; </li><li>Ability to draft reports, prepare documents, and compose letters, memorandums, and business correspondence; </li><li>Ability to interface with all business lines and legal entities and people of varying level, title and knowledge; </li><li>Ability to read, analyze and interpret Federal and State banking regulations related to the Bank Secrecy Act and anti-money laundering. </li></ul></div><div>Qualifications, Education, and Certification Requirements </div><div>Education: Bachelor’s degree preferred Experience: <ul><li>7 years minimum of related BSA/AML experience in a management capacity </li><li>Minimum 3 years supervisor or management experience </li><li>Experience in mentoring and coaching subordinates to develop the requisite skills to achieve full potential </li><li>Experience managing multiple people and projects </li><li>Experience performing customer due diligence and enhanced due diligence at an advanced level </li><li>Experience monitoring, reviewing and analyzing account activity in order to identify unusual or suspicious activity </li></ul></div><div>Certifications/Specific Knowledge: </div><div><ul><li>In-depth knowledge of BSA/AML regulations and regulatory expectations related to higher risk customer types </li><li>Familiarity with various AML monitoring systems and commercial research databases </li><li>Strong understanding of bank operations including but not limited to navigating banking systems, understanding teller transactions and interpreting customer transactions </li><li>CAMS (Certified Anti-Money Laundering Specialist) and/or CAFP (Certified AML and Fraud Professional) preferred</li></ul></div><div>TRAINING REQUIREMENTS/CLASSES </div><div><ul><li>New Employee Orientation </li><li>Required annual compliance training </li><li>System-specific training as necessary to perform duties </li><li>FIU/Financial crimes training as assigned by the Chief BSA Officer </li></ul></div><div>PHYSICAL DEMANDS </div><div><ul><li>Must be able to remain seated or work standing in a confined area on a computer for a minimum of four (4) hours each workday. </li><li>Must be able to constantly use hands and fingers to enter data through or on a computer or answer a phone throughout most of an eight (8) hour shift. </li><li>Must be able to hear and communicate with coworkers and customers throughout the day. </li></ul></div><div> </div><div>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position may require regular before/after normal business hours. </div><div> </div><div><ul><li>Must be able to function in a professional, business office environment and act and dress appropriately for same, consistent with the Bank’s grooming and dress codes. </li><li>Must demonstrate excellent people skills with customers and coworkers. </li><li>Must be willing to function as a team member. </li><li>Must be willing to demonstrate commitment to South State Bank’s mission and goals. </li></ul></div><div> </div><div>These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed above are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. </div><div>WORK ENVIRONMENT </div><div>Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Remote work is not a substitute for child/dependent care. Requirements are subject to change, as new systems and technology is delivered. </div><div> </div><div>TRAVEL </div><div>Travel may be required for attendance at meetings as needed.</div>In accordance with Colorado law: Colorado pay for this position is anticipated to be between $85,153.00 - $136,024.00 , actual offers to be determined based on applicant’s skills, experience and education.While the anticipated deadline for the job posting is 05-15-2026, we encourage you to submit your application as we may still consider qualified candidates beyond this date.<a href="https://careers.southstatebank.com/us/en/benefits" target="_blank">Benefits | SouthState Careers</a>Equal Opportunity Employer, including disabled/veterans.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...