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Flipkart Customer Support Associate – Voice/Non-Voice Process – Office Based

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Job Summary

Flipkart, Indias leading e-commerce marketplace, is seeking dynamic and customer-focused individuals to join our support team as Customer Support Associates for Voice and Non-Voice Processes. This office-based role is crucial in ensuring a smooth post-purchase experience for millions of Flipkart users. If you thrive in a fast-paced environment and are passionate about helping customers, this is your opportunity to be part of a tech-driven customer success team.

Key Responsibilities

  • Respond promptly to customer inquiries via calls, emails, and chat (voice and non-voice channels).

  • Resolve product or service issues by clarifying complaints, determining the cause, selecting the best solution, and following up to ensure resolution.

  • Escalate complex cases to senior support or technical teams when required.

  • Maintain accurate records of customer interactions and update internal databases accordingly.

  • Adhere to service level agreements (SLAs), quality standards, and compliance protocols.

  • Assist customers in order tracking, cancellations, refunds, returns, payments, and product-related queries.

  • Provide feedback to internal teams for continuous improvement of customer experience.

Required Skills and Qualifications

  • Excellent communication skills in English and Hindi (both verbal and written).

  • Proficiency in handling voice and non-voice customer interactions.

  • Basic computer literacy and familiarity with CRM systems.

  • Strong problem-solving skills with a customer-first attitude.

  • Ability to work under pressure and manage time efficiently.

  • High attention to detail and ability to multitask.

Experience

  • Freshers and candidates with up to 2 years of experience in customer support, BPO, or similar roles are welcome.

  • Prior experience in e-commerce or online retail support will be a plus.

Working Hours

  • 6 Days Working with 1 rotational week off.

  • Shifts: Rotational shifts between 9 AM – 9 PM (8-hour shift with 1-hour break).

  • Willingness to work during peak hours, holidays, or festivals as per business needs.

Knowledge, Skills, and Abilities

  • Familiarity with e-commerce platforms and order fulfillment processes.

  • Patience and empathy in customer interactions.

  • Strong interpersonal and collaboration skills.

  • Ability to quickly learn internal tools and software.

  • Flexibility to handle different types of customer queries across categories.

Benefits

  • Competitive Salary with performance-based incentives.

  • Health Insurance and ESI benefits.

  • Employee discounts on Flipkart purchases.

  • Learning and development programs.

  • Access to modern office infrastructure and a collaborative work culture.

  • Internal career progression opportunities.

Why Join Flipkart?

At Flipkart, we are not just delivering products—were delivering trust and building the future of commerce in India. As a Customer Support Associate, you will be at the heart of our customer experience. Be part of a purpose-driven team where your voice is heard, your work is valued, and your growth is prioritized. Flipkart offers an inclusive and empowering workplace, where you can make a real difference—every day.

How to Apply

Interested candidates are encouraged to apply with their updated resume and a brief cover letter us or through the official careers page:
Shortlisted applicants will be contacted for a telephonic or in-person interview.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

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