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Ground Staff – Customer Security & Boarding Services (IndiGo AO&CS)

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Job Summary:

IndiGo Airline is seeking dedicated, responsible, and customer-focused individuals to join our Ground Staff team as part of the AO&CS (Airport Operations & Customer Services) division. This role plays a crucial part in ensuring the smooth handling of passengers at various airport touchpoints, including check-in, security, and boarding. You will be the face of IndiGo, delivering exceptional customer service while strictly adhering to security procedures and airline protocols.

Key Responsibilities:

  • Facilitate passenger check-in, baggage processing, and boarding in an efficient and friendly manner.

  • Ensure compliance with aviation security procedures at the airport terminal and boarding gate.

  • Conduct passenger profiling, document verification, and resolve any issues related to travel documentation.

  • Assist customers with boarding passes, seat allocations, and special service requests.

  • Maintain effective coordination with CISF, airport authorities, and internal departments for smooth flight operations.

  • Monitor boarding activities and assist with gate announcements and last-minute changes.

  • Escort unaccompanied minors, passengers requiring assistance, and VIP travelers as needed.

  • Handle irate or distressed passengers with calmness and professionalism, following IndiGos customer-first approach.

  • Ensure adherence to all safety, security, and quality standards as prescribed by DGCA and IndiGo SOPs.

  • Maintain accurate records and reports related to daily operations and security checks.

Required Skills and Qualifications:

  • Minimum Qualification: 10+2 or Graduation from a recognized board or university.

  • Excellent verbal and written communication skills in English and Hindi.

  • Well-groomed with a pleasing personality and confident body language.

  • Ability to handle passenger queries and complaints effectively.

  • Basic knowledge of computer systems and common software (MS Office, DCS preferred).

  • Must be physically fit with no visible tattoos and able to stand for long periods.

  • Candidates must possess a positive attitude and willingness to work in rotational shifts.

  • Strong interpersonal skills and a passion for customer service.

Experience:

  • Fresher candidates are welcome.

  • Prior experience in airport ground handling, customer service, or aviation will be an added advantage.

Working Hours:

  • Rotational shifts including weekends, holidays, and night shifts as per flight schedules.

  • 6-day working week with weekly off based on roster planning.

Knowledge, Skills, and Abilities:

  • Familiarity with airport operations and standard boarding procedures.

  • Understanding of airline security policies and baggage handling rules.

  • Calm under pressure and able to handle high passenger volumes during peak hours.

  • Able to work both independently and as part of a team.

  • Multitasking ability with keen attention to detail.

Benefits:

  • Competitive salary with timely increments.

  • Free and discounted flight tickets for employees and their families.

  • Health insurance and wellness programs.

  • Paid training and career development opportunities.

  • Uniform and grooming allowances.

  • Opportunity to grow within IndiGos extensive operations network.

Why Join IndiGo:

At IndiGo, we believe our people are our greatest asset. Joining our AO&CS team means becoming part of Indias most trusted and dynamic airline. Whether you are launching your career or seeking meaningful growth, IndiGo offers a professional environment, supportive leadership, and continuous learning. Be part of a team that connects people, places, and cultures with safety and hospitality at its core.

How to Apply:

Interested candidates can apply online through the official IndiGo careers portal.
Ensure your resume is updated and you have all relevant documents ready for verification during the recruitment process. Shortlisted applicants will be contacted for interviews and further assessments.

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