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[Hiring] Physician and APP Solutions Center Specialist @Intermountain Health

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Role Description

The Physician and APP Solutions Center provides a single source of assistance to employed and affiliated Physician and APPs across the Intermountain Health system and is designed to facilitate questions and concern resolution via the self-service portal.

This position is 24 hours per week. Hours are:

  • Monday-Thursday: 12:30 PM-5:30 PM (5 hours)
  • Friday: 12:30 PM-4:30 PM (4 hours)

Essential Functions

  • Assist Physician and APP caregivers with their specific inquiries, including receiving, prioritizing, and actively resolving Physician and APP caregiver requests to reach a final resolution.
  • Document steps to resolution within the case management system.
  • Partner with aligned Networks of Expertise (NOEs) in key functional areas.
  • Inquiries addressed may include but are not limited to Leave of Absence, Benefits, Payroll, Compensation, Licensure, Continuing Education, Compliance, RQI, and Retirement.
  • Facilitate questions and concern resolution in an efficient and timely manner while adhering to department values, policies, and procedures.

Qualifications

  • Minimum qualifications:
    • Demonstrated progressive experience in a Human Resources, healthcare, or other customer service role.
    • Demonstrated computer and enterprise software proficiency including email, word processing, spreadsheets, presentations, and calendaring.
  • Preferred qualifications:
    • Bachelor’s degree obtained through an accredited institution and three (3) years of experience in Human Resources or five (5) years of work experience within a related field. Degree must be obtained through an accredited institution. Education is verified.
    • Demonstrated work experience in human resources, client relations, project management, or continuous improvement, especially within a healthcare setting.
    • Knowledge of HRIS, database applications, talent management systems, and file scanning applications.
    • A working knowledge of the healthcare industry, roles, and terminology.

Requirements

  • Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
  • Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
  • Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
  • For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here .

Company Description

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you.

While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

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