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HP.com Canada Store Bilingual Customer Service Agent
HP.com Canada Store Bilingual Customer Service Agent
Description -
Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.
Education and Experience Required:
- Typically a Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience.
- 2-4 years related experience in a telephone support position in a service or end-user support environment. 1 year experience in the PC or electronics industry. Technical training in hp or other manufacturers' product lines.
- Experience in a Direct-to-end-Customer ecommerce Consumer or SMB shopping order support, customer service position preferred.
- Experience in voice, email and chat support environments / channels.
- Expertise in the field of Customer Relations.
- Demonstrated verbal communication and customer service skills.
- Intermediate-level knowledge of operating systems software.
- Demonstrated writing/correspondence skills.
- Experience and demonstrated presentation skills.
- Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility.
- FRENCH and ENGLISH language skills mandatory (verbal and written); 100% fluency in both languages required.
Thanks for taking the time to review our job, if you think it is a match to your experience and interests please apply today— we are eager to learn more about you! If you know a friend who may be a fit for the job please refer them.
Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time.
Compensation and Benefits The salaray range for this role is $50,000 to $67,000 annually with . Pay within this range will be based on the review of experience, skills, and internal equity.
As a full time, employee of HP Canada, you will be eligible to participate in the company's group benefit programs, including medical, dental, life insurance, and disability coverage, subject to the terms and conditions of the applicable plans. During your employment term, you will receive 15 paid vacation days per year prorated based on your start date. Detailed information regarding benefits—will be provided upon hire and is subject to the terms and conditions of the applicable plans.
Equal Opportunity Employer:
HP Canada is an equal opportunity employer. We welcome the many dimensions of diversity. Upon request by qualified candidates, accommodation of special needs may be considered during all stages of the selection process within the framework of the HP Accommodation Policy. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail canadaaodaofficer@hp.com.Note: This option is reserved for applicants needing a reasonable accommodation related to a disability. In order to satisfy our contractual obligations with clients, the successful candidate will be required to pass a basic, standard Criminal Records check. You will also be required to sign off on HP's Confidentiality, Non-Solicitation and Conflict of Interest Agreement.
Job -
Services
Schedule -Full time
Shift -No Shift premium (Canada)
Travel -No
Relocation -
No
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal e
