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Incident Manager / Situation Manager

Other Jobs To Apply

Role Requirements

Job Title: Situation/Incident Manager

Work Setup: 2-3 days onsite schedule

Schedule Setup: Shifting schedule

Locations Hiring: Pasay Office / Cebu Office


Technical Skills

7+ years as a hands-on network engineer implementing, designing and supporting a large enterprise network is required. Advanced working expertise EIGRP routing protocols as well as TCP/IP, Multicast, LON and protocol redistribution. BGP and IS/IS would also be preferred – Should be able to configure these protocols from scratch and troubleshoot these technologies in a production environment. Advanced working expertise of LAN technologies (HSRP,STP,VLANs and IP-subnetting). Strong working expertise of WLAN technologies (Controllers, WAPs, Cisco Prime and 802.11 fundamentals). Good working knowledge of network cabling infrastructure and specifications. Experience with corporate change management procedures (design and peer review). Understanding of general project planning principles expected. Industry certifications CCNP is a must. CCIE or passed written is a plus. BA/BS Degree preferred but not required if certifications are CCNP or better.


Work Arrangement

Onsite schedule of 2–3 days per week at the Mall of Asia Business Complex Rotating schedule including graveyard shift


Responsibilities

To restore service as quickly as possible, and within SLA, while minimizing impact to the business. To ensure timely and effective communication. To govern and drive all the client's technical ownership and resources. To ensure timely effective vendor engagement. To act as the single point of contact for the Major Incident Management Process The Network Engineer Consultant will be responsible for the delivery of network services provided by teams directly supporting the client's managed network services. As such, the candidate will be supported by a talented cast of technical managers and engineering staff. Additionally, the engineer will be supported by a project management office, network operations center, strategy and architecture, network monitoring, tools, reporting, asset management and billing support teams who are dedicated to the account.


Primary Job Functions:

Responsible for the success of regional network services. This includes, but is not limited to: Configure, troubleshoot and support Cisco routers (900x, 3900 and 3800 series), switches (3700, 6500, 4500 series, ASR's, Nexus 5500, 7000 and 9000). Configure and support Cisco wireless access points with a good understanding of wireless controllers. Perform troubleshooting and monitoring of incidents queues and executing network changes as required during and after business hours. This position will be part of a 7/24 on-call rotation. Opens and monitor TAC cases with our vendors as required. Adheres to all change control processes and configuration standards. Attends daily incidents and change control meetings as well as conducting troubleshooting bridges with peers, vendors and customers. Ensure timely and accurate communications to the customer are occurring.


Secondary Job Functions:

Review network change scripts for accuracy to mitigate change induced outages and assuring changes meet corporate standard configurations. Perform network captures using protocol analyzers and Wireless flukes. Provide real time support during changes as needed. Train and mentors peers and junior level engineers Completes administrative duties updating network inventories, support documentation (Visio) Assist manager in identifying issues and process improvements, and distribution of work request.
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