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Inside Service Technician - Hot Side (Hybrid Work Schedule)

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Parts Town is the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts. As an Inside Service Technician, you will provide technical support to end users and field technicians, assisting in repairs on hot side foodservice equipment through effective communication and troubleshooting solutions. Responsibilities Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day) Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues Maintain all customer call information into a company database to better assist future inquiries Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates Skills You have experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling) You're an all-star communicator and are proficient in English (both written and verbal) You have a quality, high speed internet connection at home You're confident using a computer and navigating programs such as MS Word & Outlook You're passionate about troubleshooting and finding innovative solutions to difficult problems You have the ability to multitask and thrive in a fast paced, team oriented atmosphere You are available to work an 8 hour shift M-F between 700 AM - 700 PM (CST) / 800 AM - 800 PM (EST) with flexibility as needed Benefits Quarterly profit-sharing bonus Hybrid Work schedule Team member appreciation events and recognition programs Volunteer opportunities Monthly IT stipend Casual dress code On-demand pay options Access your pay as you earn it, to cover unexpected or even everyday expenses Health insurance 401(k) with match Employee assistance programs Paid time off Paid sick time off Paid holidays Paid parental leave Professional development opportunities Company Overview Parts Town is the fastest growing distributor of genuine OEM repair and maintenance equipment parts for the restaurant and foodservice. It was founded in 1987, and is headquartered in Addison, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https//www.partstown.com. Apply To This Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...