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LPN Telephonic Care Coordinator 10:30am - 7pm EST - Evernorth - Work at home

March 11, 2026

About the position

The program mission is to improve the health of those with chronic conditions through a holistic, individualized approach which supports improvements in productivity, health status, and appropriate use of medical services. Sound like you? Great! Here’s more on how you’ll make a difference: Support inbound calls from a dedicated client queue. Assist in the identification of customer health education needs through health assessment activities. Use and apply Preventive Guidelines as well as general health and wellness strategies to set goals to improve overall health of customers. Educate and refer customers on available health resources and Cigna Medical Management programs as appropriate. Provide 1:1 in-the-moment coaching to customers around behavior change opportunities to improve health status, reduce health risks, and improve quality of life. Assess readiness to change, work with customers to establish health improvement plans, and assist customers in setting personalized health goals. Empower customers with skills to provide enhanced interaction with their health care providers. Document interactions and interventions as directed in appropriate systems. Provide approved health and wellness education and send supporting materials. Persuasively explain program benefits. Communicate effectively to engage customers in health coaching programs. Complete eligibility verification with customers and provide service/process explanation. Identify incentive requirements if applicable and communicate options to customer. Ensure exceptional customer service. Use telephone, internet, mail, and internal Cigna resources to achieve optimal service levels for participants/providers. Work in a team environment under guidance of leads and supervisors. Monitor and respond to incoming messages via phone and e mail with adherence to program timeframes and client deliverables. Identify and solve issues and concerns with customers and providers. Escalate issues and concerns as appropriate to leads and supervisors.

Responsibilities

Support inbound calls from a dedicated client queue.
Assist in the identification of customer health education needs through health assessment activities.
Use and apply Preventive Guidelines as well as general health and wellness strategies to set goals to improve overall health of customers.
Educate and refer customers on available health resources and Cigna Medical Management programs as appropriate.
Provide 1:1 in-the-moment coaching to customers around behavior change opportunities to improve health status, reduce health risks, and improve quality of life.
Assess readiness to change, work with customers to establish health improvement plans, and assist customers in setting personalized health goals.
Empower customers with skills to provide enhanced interaction with their health care providers.
Document interactions and interventions as directed in appropriate systems.
Provide approved health and wellness education and send supporting materials.
Persuasively explain program benefits.
Communicate effectively to engage customers in health coaching programs.
Complete eligibility verification with customers and provide service/process explanation.
Identify incentive requirements if applicable and communicate options to customer.
Ensure exceptional customer service.
Use telephone, internet, mail, and internal Cigna resources to achieve optimal service levels for participants/providers.
Work in a team environment under guidance of leads and supervisors.
Monitor and respond to incoming messages via phone and e mail with adherence to program timeframes and client deliverables.
Identify and solve issues and concerns with customers and providers.
Escalate issues and concerns as appropriate to leads and supervisors.

Requirements

Graduate of approved LPN/LVN program
Active and unrestricted LPN license in respective state
Ability to obtain multi-state LPN license if requested
At least 3 or more years LPN experience in a hospital or provider's office
Computer skills and ability to talk and type at the same time, and navigate through multiple open windows and tabs
Ability to build rapport with patients
Must have high speed internet at home

Nice-to-haves

Bachelor’s degree preferred.
Customer Service or experience in a telephonic or LPN Triage Nurse role
Residents of NW Georgia are preferred
Customer-centric Focus
Dynamic personality

Benefits

Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...