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Manager, GSOC II

February 18, 2026

Our Opportunity: At Chewy, we want all Chewtopians to feel safe, secure, and supported as they work, learn, and grow as part of our pack! Chewy is seeking a GSOC Manager (Manager II) to join our Global Security Operations Center (GSOC) team. This role will lead the daily operations of the GSOC, ensuring effective coordination, incident response, and alignment with Chewy’s enterprise security strategy. The GSOC Manager will manage a team of GSOC Analysts responsible for 24/7 monitoring, threat detection, and critical incident management. Chewy is seeking a full-time Remote GSOC Manager (Manager II) to support our Global Security Operations Center (GSOC)! What you'll do: <ul> <li>Directly manage a diverse team of GSOC Analysts across a 24/7 operation who provide critical incident support, proactive threat intelligence, and security monitoring.</li> <li>Lead the team functioning as the SME, initial escalation point for decision making, reviewing their work product prior to publishing, and overseeing all communication and documentation drafting by the team on incidents or events.</li> <li>Ability to investigate incidents or events using available security software and tools.</li> <li>Proactively identify and assess threats using OSINT data and security tools.</li> <li>Partner with Environmental, Health, and Safety (EHS) and Security teams to support projects, provide additional details upon request, and support incident investigation.</li> <li>Own staffing of the GSOC including workflow management, scheduling, special requests or projects, and overall ensuring 24/7 coverage.</li> <li>Track GSOC performance and Key Performance Indicators using metrics, providing regular reporting, and driving continuous improvement based on customer feedback and established Service Level Agreements (SLAs).</li> <li>Build, update, and maintain all GSOC SOPs and programs in partnership with the Sr. PM.</li> <li>Participate in regular operational meetings, providing metrics, incident follow-ups, and other details.</li> <li>Partner with Team Members to harness GSOC’s capabilities and collaborate to drive alliances with internal teams.</li> <li>Deliver training and tabletop exercises (TTX) for internal partners.</li> <li>Maintain a high level of professionalism and confidentiality, facilitating internal discussions during incident management and after-action reports.</li> <li>Ability to travel up to 30% </li> </ul> What you'll need: <ul> <li>Bachelor’s degree in Intelligence Analysis, Applied Intelligence, Criminal Justice, Emergency Management, or related field (or equivalent military experience).</li> <li>10+ years of experience in security operations, including at least 2 years in a management or supervisory role.</li> <li>Extensive experience in incident management, emergency management, or leading a 24/7 call center/911 dispatch center.</li> <li>Excellent verbal and written communication skills with the ability to remain calm and professional during high stress incidents.</li> <li>Demonstrated experience managing critical incidents and large-scale events relating to safety, security, and impacted operations.</li> <li>Demonstrate experience applying intelligence and data to drive informed decisions by leaders. </li> </ul> Bonus: <ul> <li>Master’s degree in Intelligence Analysis, Applied Intelligence, National Security Studies, Emergency Management, or related fields.</li> <li>Industry certifications such as CPP, PSP, or Emergency Management certifications (e.g., FEMA NIMS, ICS).</li> <li>Lean Six Sigma, Six Sigma, or Project Management Professional (PMP) Certification</li> <li>Experience with SIEM tools, OSINT platforms, and other GSOC-related technologies.</li> <li>Previous leadership experience in a high-pressure operational environment such as a 911 dispatch or corporate command center.</li> <li>Working knowledge of Incident Command System (ICS) principles.</li> <li>Demonstrated ability to collaborate multi-functionally with internal and external partners.</li> <li>Strategic problem solver with the ability to build mechanisms, improve processes, and adapt to evolving business needs.</li> </ul> <div class="content-conclusion">Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact <a href="mailto:CAAR@chewy.com">CAAR@chewy.com</a>. To access Chewy's Customer Privacy Policy, please click <a href="">here</a>. To access Chewy's California CPRA Job Applicant Privacy Policy, please click <a href="">here</a>.</div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...