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Manager, Overwatch Analytics | Irvine, CA
About the position
Blizzard Entertainment’s games don’t just begin with an idea and end once the game is released. So much more goes into their creation, and we support our games for years after they’re in the hands of gamers worldwide. Blizzard’s Global Insights organization is composed of teams of engineers, researchers, scientists, and analysts who work hand-in-hand with designers, commercial strategists, and business operations teams across the company. We pride ourselves on our ability to add value to our games and players with a combination of data analytics expertise, business acumen, and genuinely geeking out on Blizzard products and culture! Soldiers, scientists, adventurers, oddities…analysts! Blizzard is looking for a skilled manager to lead a team of passionate analysts to deliver insights to senior game design, product, and finance leaders focused on Overwatch. Our unique blend of challenges, opportunities, environments, and people all help make Blizzard a studio worthy of your career. This role offers a flexible hybrid work week, with a mix of remote and on-site days. While hybrid is the standard arrangement, you're also welcome to work on-site full-time if you prefer. Our studio location is Irvine, CA.
Responsibilities
- Empower, coach, and mentor analysts to deliver high-impact insights, fostering a collaborative culture built on trust and inclusive problem-solving.
- Write complex SQL queries, build and maintain scalable data models in BigQuery, navigate DAG structures and pipeline dependencies in Airflow, and develop Tableau dashboards that surface actionable insights to senior leaders, with Git-based workflows ensuring reproducibility and collaboration across the team.
- Act as the connective layer between data and decision-makers (Production, Product, Design, Finance, Marketing), ensuring both business partners and the analytics team share a grounded, objective view of performance, with consistent communication standards around project status, headwinds, and successes.
- Clarify business requirements, develop hypotheses, and build structured analytical frameworks that tackle both high-level strategic questions and granular deep dives.
- Design metrics that capture what matters most to Overwatch's players and the health of the business, from engagement lift driven by live events and seasonal content to ARPU impact from personalized recommendations.
- Design workflows and tooling that meet partners where they are, embedding the right KPIs, iteration loops, and testing frameworks into how teams make decisions.
- Lead A/B testing initiatives that rigorously measure the impact of game design changes and product features, translating results into clear recommendations for leadership.
Requirements
- 8+ years of work experience in Gaming, Data Analytics, Product Analytics, Data Science, Business Intelligence, or Product Management roles.
- Experience leading, mentoring, or managing data analysts, either directly or through indirect/dotted‑line relationships.
- Analytical orientation and strong problem-solving skills, demonstrated by the ability to understand core business needs and get to the root of the inquiry.
- Curious, internally motivated self-starter with the ability to plan, organize, and establish priorities to manage multiple projects and achieve results in a timely, scalable manner.
- Demonstrated ability to structure a concise, clear presentation of findings, based on large sets of complex data, and effectively present this to any level in the organization with appropriate visualizations.
- Strong quantitative skills with hands‑on experience writing analytical SQL queries.
- BS degree in Computer Science, Math, Statistics, Economics, or another quantitative field.
Nice-to-haves
- Experience communicating and advocating with analytical insights to executive-level audiences to inform decision-making.
- Demonstrated experience in one or more of the following areas: data modeling, data visualization, and statistics.
- Experience with cloud computing platforms and big data (such as Google Cloud Platform, BigQuery, Hadoop, Teradata, and/or Azure).
- Adept in at least one visualization tool, such as Tableau, R, or Python.
- Familiar with agile project management tools such as Jira.
Benefits
- We provide a suite of benefits that promote physical, emotional and financial well-being for ‘Every World’ - we’ve got our employees covered!
- Subject to eligibility requirements, the Company offers comprehensive benefits including: Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance; 401(k) with Company match, tuition reimbursement, charitable donation matching; Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave; Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others;
- If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance.
- Eligibility to participate in these benefits may vary for part time and temporary full-time employees and interns with the Company.
- You can learn more by visiting