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Project Manager - Telecom Connectivity

April 16, 2026

<div class="content-intro"><img src="https://www.five9.com/sites/default/files/2025-02/five9-logo.svg" alt="" width="100" style="max-width: 100%;"> Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.    Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. </div>Five9 is a dynamic growing company is seeking to hire a Telecom Connectivity Project Manager. This role involves monitoring customer connectivity project plans, coordinating and scheduling calls with internal and customer resources, work hour budgets, and organizing and participating in stakeholder meetings, and ensuring that project deadlines are met in a timely manner. To be successful as a Telecom Connectivity Project Manager, you will need to be able to work on tight deadlines, be competent in SIP trunking and SIP standards. The primary role is to assist customers in building SIP trunks and dedicated connections by coordinating with Five9 Voice Deliver and Network Architecture teams, opening Jira tickets for those teams and managing the life cycle of implementation from start to completion of successful calls to and from Five9.    Primary Responsibilities <ul> <li>Manage all day-to-day operational and tactical aspects of multiple Implementation projects.</li> <li>Creating Project Plans.</li> <li>Elicit and define project timelines working with Program Manager and customer for go-lives.</li> <li>Effectively communicate plans, progress and status/updates to both internal staff and customer stakeholders.</li> <li>Articulate the value of Five9’s Professional Services through open discussion with customers and internal teams.</li> <li>Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.</li> <li>Develop materials in-line with the specific Sales and/or Services opportunity requirements.</li> <li>Documenting and following up on important actions and decisions from meetings.</li> <li>Preparing necessary presentation materials for customer meetings. Primarily guiding customers through a Five SIP and MPLS workbook to collect required information for implementation of services.</li> <li>Undertaking project tasks as required.</li> <li>Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project in PSA Tool and Salesforce.</li> <li>Assess project risks and issues and provide solutions where applicable.</li> <li>Ensure stakeholder views are managed towards the best solution.</li> <li>Coordinate and facilitate meetings, action items and assign tasks and accountability to project and internal resources as required.</li> <li>New project engagement on internal kickoff and gather project resources for the Program Manager as required.</li> </ul>   Requirements <ul> <li>Relevant experience of at least 3 years is preferred for consideration.</li> <li>Work history with SIP-based routing, including PBXs, SBCs, and call routing.</li> <li>Understanding of CCaaS networking and call routing.</li> <li>Project management using Salesforce and Jira.</li> <li>Customer facing communication skills.</li> <li>Job history in telephony and VoIP. DID provisioning and call routes.</li> <li>Strong verbal communications skills for customer facing and internal correspondence.</li> </ul><div class="content-conclusion">Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.  <hr> View our privacy policy, including our privacy notice to California residents here: <a href="https://www.five9.com/pt-pt/legal" target="_blank">https://www.five9.com/pt-pt/legal</a>.   Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.</div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...