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Ramp Agent Customer Service Agent - LAX
## Key Role Overview The Ramp Agent / Customer Service Agent at LAX is an entry-level frontline role responsible for supporting aircraft ground operations and delivering customer service to passengers. This position combines physical ramp duties—such as baggage handling and aircraft servicing—with customer-facing tasks like gate support and assisting passengers, ensuring safe, timely, and efficient turnarounds. ## Key Responsibilities - Load, unload, and transport baggage, cargo, and mail between terminals and aircraft while following safety procedures and weight/load directives. - Operate ground support equipment (GSE) such as belt loaders, tugs, and dollies to service aircraft and move materials as required. - Marshall aircraft, chock wheels, connect/disconnect ground power and preconditioned air, and perform aircraft servicing tasks following company and regulatory procedures. - Provide customer service at gates and on the ramp, including assisting customers with special needs, wheelchair assistance, and coordinating with gate agents and flight crews. - Communicate clearly with team members, flight crews, dispatch, and other airport partners to support on-time departures and resolve operational issues. - Follow all safety and security protocols, including proper use of personal protective equipment (PPE) and adherence to airport and airline regulations. ## Required Qualifications - High school diploma, GED, or equivalent; or relevant work experience in lieu of formal education. - Ability to pass pre-employment background checks, drug screening, and obtain/maintain required airport security badge and clearances. - Physical ability to perform manual labor, including repeatedly lifting and carrying heavy items (often 50+ lbs), standing, bending, and working outdoors in varied weather conditions. - Availability to work flexible schedules that include nights, weekends, holidays, and early morning or late shifts. - Strong communication skills and ability to work effectively as part of a team in a fast-paced, safety-critical environment. ## Preferred Qualifications (if any) - Prior experience in airport operations, ramp services, baggage handling, or customer service in a transportation environment. - Familiarity with ground support equipment operation and basic aircraft servicing procedures. - Bilingual skills or additional customer service certifications are advantageous. ## Compensation & Benefits - Salary range: Not specified in the posting. - Typical benefits may include health, dental, and vision insurance; retirement savings plans (401k); paid training; paid time off; and travel privileges (subject to company policies). ## Additional Information - Work arrangement: On-site at Los Angeles International Airport (LAX); role requires presence on the ramp and in terminal areas. - Position requires wearing required safety gear, adherence to airport security rules, and obtaining/maintaining an airport ID/badge. - This role is physically demanding and exposed to outdoor elements; candidates should be prepared for repetitive lifting and standing for extended periods. - Schedule considerations: Shift work with irregular hours, including nights, weekends, and holidays, to support airline operations.
