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Remote Chat Support Executive – Entry Level
Job Summary
Houston Skilled Consultancy is actively hiring enthusiastic and dedicated individuals for the position of Remote Chat Support Executive. This is an entry-level opportunity ideal for freshers or individuals looking to begin their career in the customer service or support industry. The successful candidate will serve as the first point of contact for customers via chat, assisting them with their queries, resolving issues, and ensuring a smooth user experience — all from the comfort of home.
Key Responsibilities
Handle incoming customer inquiries via live chat in a professional and courteous manner.
Provide accurate, valid, and complete information by using the right methods/tools.
Resolve customer issues efficiently while maintaining a high level of satisfaction.
Escalate unresolved queries to the appropriate departments as needed.
Maintain detailed records of customer interactions, comments, and complaints.
Collaborate with internal teams to share customer feedback and improve service quality.
Meet daily performance targets and KPIs as defined by the management.
Required Skills and Qualifications
Excellent written communication skills in English.
Strong problem-solving skills with attention to detail.
Good typing speed (minimum 35 WPM with 90% accuracy).
Ability to multitask and manage time effectively in a fast-paced environment.
Tech-savvy with basic knowledge of operating systems, chat tools, and browsers.
A positive attitude and willingness to learn new tools and processes.
Experience
No prior experience required. Freshers are welcome.
Any previous experience in customer service or BPO/chat support will be a plus.
Working Hours
Flexible shifts available (Morning / Evening / Night)
Minimum 5 working days per week
Part-time and full-time roles available
Weekend shifts may be assigned on a rotational basis
Knowledge, Skills, and Abilities
Basic understanding of customer service principles and practices
Familiarity with CRM software or chat platforms is desirable
Strong interpersonal and team collaboration skills
Ability to work independently with minimal supervision
Adaptable and willing to work in changing situations and technologies
Benefits
Work-from-home flexibility
Performance-based incentives and bonuses
On-the-job training and mentorship programs
Career growth and internal promotion opportunities
Supportive and inclusive work culture
Internet reimbursement (as applicable)
Paid time off and sick leave for eligible employees
Why Join Houston Skilled Consultancy?
At Houston Skilled Consultancy, we believe in nurturing talent and offering opportunities to grow from within. Whether you are just starting your career or looking for a new path, we provide a supportive, remote-first environment with learning and development resources that help you reach your full potential. Be part of a dynamic team where your contributions make a real impact on our customers and company success.
How to Apply
If you are excited to kickstart your career in customer support and enjoy the benefits of remote work, we would love to hear from you!
👉 Apply Now: Send your updated resume to us with the subject line Application for Remote Chat Support Executive – Entry Level.
Shortlisted candidates will be contacted for an online assessment and virtual interview.