Position Summary Department :APAS Telecare Ambulatory Shift :Night Weekend overnight 12 hour shift (Fri-Sun) Location :Remote Title :RN, Telecare Summary :The Registered Nurse (RN) in TeleCare and Remote Patient Monitoring (RPM) triages and prioritizes patient care using Evidence Based Practice Standards.The RN practices effective problem identification, resolution, and / or escalation while addressing urgent patient clinical inquires and any RPM patient values out of range requiring intervention.This position directly supports our ED Diversion and Readmission Reduction efforts.Orlando Health Is Your Best Place to Work is not just something we say, it's our promise to you. Orlando Health proudly embraces and honors the individuality of our team members.By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community.So, no matter who you are, what you believe or how you express yourself, you are welcome here.ORLANDO HEALTH - BENEFITS & PERKS :Competitive Pay Evening, nights, and weekend shift differentials offered for qualifying positions.All Inclusive Benefits (start day one) Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO / Holidays, and more for full time and part time employees.Forbes Recognizes Orlando Health as a Best-In-State Employer Forbes has named Orlando Health as one of America's Best-In-State Employers for 2021.Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list.We are proud to be named once again as a best place to work, said Karen Frenier, VP (HR).This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.Employee-centric Orlando Health has been selected as one of the Best Places to Work in Healthcare by Modern Healthcare.Responsibilities Essential FunctionsUnder the general supervision of the Manager, the RN will be responsible for patient triaging, remote patient monitoring, outbound and inbound phone lines, assisting with nurse case management, nursing assessments, collaboration with providers and other departments, and provision of quality patient care in compliance with local, state, and federal regulations and accreditation standards.Accurately assesses each patient's condition by actively listening to callers and asking probative questions.Identifies emergent situations and effectively gives appropriate dispositions.Prioritizes patient care in an ongoing manner in accordance with Evidence-Based Practice Standards of Care.Provides appropriate and courteous telephone advice including plan of care and patient education to callers according to approved protocols.Appropriately and accurately documents initial and ongoing telephone conversations, with documentation being completed immediately after the call ends.Places outbound follow up calls to caregivers as needed.Accurately communicates information to physician on call as needed, either over the telephone or by routing the necessary information to the physician.Meets unit expectations for call volumes, call duration, and customer service expectations.Works autonomously while adhering to organizational standards and core values.Attends and participates in staff meetings and required departmental meetings.Appropriately utilizes and maintains supplied equipment; troubleshoots tech issues to ensure uninterrupted service to patients.Assesses patients' needs when developing an individualized plan of care for each patient.Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on assigned unit.Demonstrates knowledge of the principles of growth and development over the life span, assesses data reflective of patient's status and interprets the necessary information needed to identify each patient's requirements relative to age-specific needs.Provides, delegates, coordinates, and documents patient care in a knowledgeable, skillful, and consistent manner.This includes but is not limited to patient assessment, education, medication administration, and patient safety.Demonstrates competency in nursing and use of patient care / unit equipment as defined by unit-specific requisite skills.Delegates tasks and duties to healthcare team members in accordance with the patient's needs and the team member's capabilities and qualifications.Communicates appropriate information regarding patient condition or unit concerns to other health care team members.Monitors and responds to triage calls in person and / or on the nurse phone line.Talks directly to patients on the telephone and then directs them to emergency rooms (ERs), urgent care centers, and home care advice, or to schedule patients to their physician during office hours.Determines urgency of seeing the patient based on brief assessment and on familiarity with a patient's condition and history.Uses computerized clinical decision-making including algorithms as guide.Sends patients with high-risk chief complaints such as chest pain, abdominal pain, or severe headaches to ER immediately or arranges for ambulance.Provides appropriate home health advice to patients who do not need to go directly to the ER.Ensures accurate notes of all consultations and treatments are recorded in the patient's Electronic Health Record.Arranges appointments for patients who do not need to go to ER but need to see a physician.Consults with physician as needed.Acts, when designated, in Ask a Nurse capacity, handling routine information requests from patients, e.g., Do I need a flu shot every year? When are you giving these shots?Serve as a clinical resource and professional role model for other nursing staff.Prioritizes work tasks and services and completes tasks in a timely manner.Assist in medical chart reviews and compiling data for audits and reports.Assist Managing Nurse with developing nursing policies and procedures.Maintains accurate, clear, and concise progress notes, problem lists, and medication lists.Provides patient education regarding disease processes, therapies, and healthful behaviors.Communicates appropriately and tactfully with staff, consultants, patients, and community partners.Participates in staff, planning, in-service, and other meetings as needed.Maintains a safe and caring environment for both patients and family.Integrates patient and family education throughout the delivery of care.The RN participates in Process Improvement activities as assigned.Demonstrates awareness of legal issues, patients' rights and compliance with the standards of regulatory and accrediting agencies.Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.Maintains compliance with all Orlando Health policies and procedures Qualifications Education / TrainingBachelor of Science in Nursing degree (BSN).Assumes responsibility for professional development and continuing educational.Meets all mandatory and developmental requirements for Orlando Health and unit / department.Licensure / Certification Maintains current RN license in the State of Florida.Maintains current BLS / Healthcare Provider certification.ACLS, NRP, PALS, TNCC as required based on the appropriate certification for the patient population.Experience Min.one (1) year of RN experience required.Pref.Triage Experience.Based on area of assignment, specialty courses and specialty experience may be required.Must meet unit specific performance competencies.Essential FunctionsUnder the general supervision of the Manager, the RN will be responsible for patient triaging, remote patient monitoring, outbound and inbound phone lines, assisting with nurse case management, nursing assessments, collaboration with providers and other departments, and provision of quality patient care in compliance with local, state, and federal regulations and accreditation standards.Accurately assesses each patient's condition by actively listening to callers and asking probative questions.Identifies emergent situations and effectively gives appropriate dispositions.Prioritizes patient care in an ongoing manner in accordance with Evidence-Based Practice Standards of Care.Provides appropriate and courteous telephone advice including plan of care and patient education to callers according to approved protocols.Appropriately and accurately documents initial and ongoing telephone conversations, with documentation being completed immediately after the call ends.Places outbound follow up calls to caregivers as needed.Accurately communicates information to physician on call as needed, either over the telephone or by routing the necessary information to the physician.Meets unit expectations for call volumes, call duration, and customer service expectations.Works autonomously while adhering to organizational standards and core values.Attends and participates in staff meetings and required departmental meetings.Appropriately utilizes and maintains supplied equipment; troubleshoots tech issues to ensure uninterrupted service to patients.Assesses patients' needs when developing an individualized plan of care for each patient.Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on assigned unit.Demonstrates knowledge of the principles of growth and development over the life span, assesses data reflective of patient's status and interprets the necessary information needed to identify each patient's requirements relative to age-specific needs.Provides, delegates, coordinates, and documents patient care in a knowledgeable, skillful, and consistent manner.This includes but is not limited to patient assessment, education, medication administration, and patient safety.Demonstrates competency in nursing and use of patient care / unit equipment as defined by unit-specific requisite skills.Delegates tasks and duties to healthcare team members in accordance with the patient's needs and the team member's capabilities and qualifications.Communicates appropriate information regarding patient condition or unit concerns to other health care team members.Monitors and responds to triage calls in person and / or on the nurse phone line.Talks directly to patients on the telephone and then directs them to emergency rooms (ERs), urgent care centers, and home care advice, or to schedule patients to their physician during office hours.Determines urgency of seeing the patient based on brief assessment and on familiarity with a patient's condition and history.Uses computerized clinical decision-making including algorithms as guide.Sends patients with high-risk chief complaints such as chest pain, abdominal pain, or severe headaches to ER immediately or arranges for ambulance.Provides appropriate home health advice to patients who do not need to go directly to the ER.Ensures accurate notes of all consultations and treatments are recorded in the patient's Electronic Health Record.Arranges appointments for patients who do not need to go to ER but need to see a physician.Consults with physician as needed.Acts, when designated, in Ask a Nurse capacity, handling routine information requests from patients, e.g., Do I need a flu shot every year? When are you giving these shots?Serve as a clinical resource and professional role model for other nursing staff.Prioritizes work tasks and services and completes tasks in a timely manner.Assist in medical chart reviews and compiling data for audits and reports.Assist Managing Nurse with developing nursing policies and procedures.Maintains accurate, clear, and concise progress notes, problem lists, and medication lists.Provides patient education regarding disease processes, therapies, and healthful behaviors.Communicates appropriately and tactfully with staff, consultants, patients, and community partners.Participates in staff, planning, in-service, and other meetings as needed.Maintains a safe and caring environment for both patients and family.Integrates patient and family education throughout the delivery of care.The RN participates in Process Improvement activities as assigned.Demonstrates awareness of legal issues, patients' rights and compliance with the standards of regulatory and accrediting agencies.Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.Maintains compliance with all Orlando Health policies and proceduresEducation / TrainingBachelor of Science in Nursing degree (BSN).Assumes responsibility for professional development and continuing educational.Meets all mandatory and developmental requirements for Orlando Health and unit / department.Licensure / Certification Maintains current RN license in the State of Florida.Maintains current BLS / Healthcare Provider certification.ACLS, NRP, PALS, TNCC as required based on the appropriate certification for the patient population.Experience Min.one (1) year of RN experience required.Pref.Triage Experience.Based on area of assignment, specialty courses and specialty experience may be required.Must meet unit specific performance competencies..