Founded in 2021 by Jasmine Bhatti, PhD(c), RN, Navi Nurses is a nurse-founded, nurse-led private-duty nursing company based in Phoenix, Arizona, that brings hospital-level care into the home with a strong focus on compassion, quality, and personalized service. At Navi, we are a mission-driven company that values collaboration, integrity, and innovation. Joining our team means becoming part of a company that embodies these principles. Whether coordinating care, handling logistics, or supporting operations, every team member plays a vital role in delivering exceptional service and ensuring nurses and clients have a seamless, positive experience. Working at Navi means joining a supportive, purpose-filled environment where your contributions directly impact the lives of others and help shape the future of home-based healthcare.

Position Summary:

We’re seeking a highly organized and service-oriented Scheduling Coordinator to support our dynamic nurse staffing operations. This role is essential in maintaining seamless schedule coverage by managing real-time scheduling issues, coordinating shift assignments, and acting as a key point of contact for both nurses and clients.

You’ll field schedule-related calls and requests, fill open shifts based on nurse qualifications and preferences, and ensure we’re delivering timely, reliable service. You must be calm under pressure, detail-oriented, and a critical thinker with excellent communication skills.

What you'll do

• Respond promptly to inbound calls and messages from both nurses and clients regarding schedule changes, shift call-outs, or coverage needs
• Assess urgency and respond to issues in real-time, escalating or routing to appropriate representative/department as needed
• Match nurses to open shifts based on skill sets, certifications, location, experience, availability, and preferences
• Maintain accurate and up-to-date schedules across internal systems
• Document all changes and communication in the appropriate platforms for transparency and tracking
• Communicate shift confirmations or changes to both internal stakeholders and external partners
• Identify and flag patterns or recurring issues that require process or policy attention
• Deliver a high level of customer service with empathy and professionalism under time-sensitive conditions

Who you are

• 2+ years of experience in scheduling, staffing coordination, healthcare operations, or a similar role
• Excellent phone and written communication skills with a customer-first attitude
• Strong organizational and data entry skills with keen attention to detail
• Proven ability to prioritize and solve problems quickly in a fast-paced environment
• Comfortable using scheduling software, CRMs, or workforce management platforms
• Ability to multitask and manage competing priorities with sound judgment
• Knowledge of healthcare staffing or clinical settings is a plus
• Availability during weekends (Sat/Sun 8am-6pm) as scheduled.

Preferred (but not required):

• Experience in private duty nursing or home health.
• CNA, MA, RN or other healthcare-adjacent experience a plus.
• Familiarity with HIPAA and healthcare communication protocols.
• Locally-based (Greater Phoenix area) preferred

Why Join Us?

• Meaningful work that supports vulnerable individuals and families.
• Supportive team culture that values professionalism, kindness, and collaboration.
• Remote flexibility with opportunity for growth.
• Competitive benefits