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Sr. Salesforce Administrator - Con Edison

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Senior Salesforce Administrator (Copado Experience Required)

Onsite interview USC, GC, GC EAD need to see certification copies prior to discussion with candidates. Must have utility background.

This role is remote with occasional onsite visits - six per year but the first few days will be onsite in NYC thanks.

All candidates must be available to do an onsite interview per the client.

All candidates must have the following certifications:

  • Salesforce Administrator Certification (ADM 201)
  • Salesforce Advanced Administrator Certification
  • Copado Fundamentals or Advanced Certification

Required qualifications:

  • MUST HAVE: 10+ years of hands-on Salesforce Administration experience
  • 5+ years strong experience administering and deploying with Copado DevOps
  • Advanced experience with Salesforce Flows and declarative automation
  • Experience supporting large, complex, or regulated Salesforce environments
  • Solid understanding of Salesforce security, sharing, and data model design
  • Experience working in Agile/Scrum delivery models
  • Excellent communication, documentation, and problem-solving skills
  • Basic understanding of Salesforce development concepts (Apex, metadata, source control)

About the role:

We are seeking a Senior Salesforce Administrator with strong Copado DevOps experience to support and evolve our Salesforce platform within the Utility and Energy industry. This role is critical to ensuring Salesforce reliably supports customer operations, field services, regulatory processes, and high-availability production environments.

The ideal candidate has deep Salesforce administration expertise, experience supporting regulated environments, and a strong understanding of release management and change control using Copado.

Key responsibilities:

  • Serve as a senior administrator for Salesforce supporting energy programs, billing integrations, and service requests.
  • Configure and maintain flows, validation rules, approval processes, and automation.
  • Custom and standard objects aligned to utility business processes (e.g., service points, work orders, assets, improvement, enhancement).
  • Page layouts, record types, Lightning apps, and mobile configurations.
  • Manage users, roles, profiles, permission sets, and security aligned with segregation of duties and compliance requirements.
  • Monitor org health, data volumes, integrations, and system performance.
  • Troubleshoot production issues, bugs, enhancement impacting service, outages, or field operations.
  • Administer and manage Copado DevOps across multiple Salesforce environments.
  • Execute and coordinate deployments across developer sandboxes, integration/QA, UAT, and production.
  • Enforce Copado best practices including branching strategies, promotion paths, and user story lifecycle management.
  • Collaborate with developers and QA to resolve deployment conflicts, regression issues, and environment inconsistencies.
  • Support scheduled releases and emergency hotfixes, enhancement in support of operational continuity.
  • Support Salesforce solutions used in customer account management, energy efficiency or renewable programs, regulatory and audit requirements, data security, access controls, and change management policies.
  • Act as a trusted technical partner to business stakeholders, IT leadership, developers, and system integrators.
  • Translate utility business requirements into scalable Salesforce solutions.
  • Mentor junior administrators and promote platform best practices.
  • Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives.
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