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Vice President, Default Servicing Manager

April 27, 2026

About the position

As a Servicing Supervisor you'll be responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, improving service levels and operational metrics to measure performance. Additionally, you'll analyze issues, business requirements, standards, procedures, and Loan Servicing trends to identify opportunities for improvement and help develop innovative plans within Loan Servicing functional area to improve business operations. Develop partnerships and collaborate with other business and functional areas. Execute in a fast paced, high demand, environment while balancing multiple priorities. Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Senior Servicing manager. Provide feedback and present ideas for improving or implementing processes and tools within the Loan Servicing functional area. Support performance of less experienced Loan Servicing staff and overall effectiveness of team. Perform administrative, transactional, operational, or customer support tasks. Resolve complex customer, client and vendor problems and inquiries. Provide subject matter expertise and interpretation of procedures to less experienced staff. Interact with immediate Loan Servicing team, functional area, and internal peers throughout the company, on loan related servicing activities, as well as internal or external customers. Facilitate team meetings and provide guidance and training to less experienced staff members. Lead and develop a team; responsible for hiring, coaching, performance management, training and development.

Responsibilities

Processing servicing related tasks
Identifying problems
Improving service levels and operational metrics to measure performance
Analyzing issues, business requirements, standards, procedures, and Loan Servicing trends to identify opportunities for improvement
Developing innovative plans within Loan Servicing functional area to improve business operations
Developing partnerships and collaborating with other business and functional areas
Executing in a fast paced, high demand, environment while balancing multiple priorities
Making daily supervisory decisions and resolving moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Senior Servicing manager
Providing feedback and presenting ideas for improving or implementing processes and tools within the Loan Servicing functional area
Supporting performance of less experienced Loan Servicing staff and overall effectiveness of team
Performing administrative, transactional, operational, or customer support tasks
Resolving complex customer, client and vendor problems and inquiries
Providing subject matter expertise and interpretation of procedures to less experienced staff
Interacting with immediate Loan Servicing team, functional area, and internal peers throughout the company, on loan related servicing activities, as well as internal or external customers
Facilitating team meetings and providing guidance and training to less experienced staff members
Leading and developing a team; responsible for hiring, coaching, performance management, training and development

Requirements

7+ years of related experience
High school diploma required
Advanced knowledge of residential mortgage industry in Correspondent or Retail Lending, including sales, operations, capital markets and/or other residential mortgage products and services
Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
Advanced financial reconciliation and mortgage industry experience required
Advanced experience with Microsoft Excel and Word
Advanced speaking and writing communication skills

Nice-to-haves

Bachelor's degree in related field preferred

Benefits

Competitive salaries
An ownership stake in the company
Medical and dental insurance
Time off
A great 401k matching program
Tuition assistance program
An employee volunteer program
A wellness program
Opportunity to bolster business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...