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Virtual Customer Support Advocate – Hulu Account & Billing Support

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Job Summary:

Hulu is seeking passionate, customer-obsessed individuals to join our team as Virtual Customer Support Advocates. In this remote role, you will serve as the frontline of Hulus support system, helping subscribers resolve account and billing-related issues with empathy, efficiency, and professionalism. You will have the opportunity to represent a globally recognized streaming brand, offering personalized and proactive solutions that keep our users satisfied and engaged.

Key Responsibilities:

  • Deliver prompt, clear, and empathetic responses to Hulu subscribers via chat, email, and voice channels regarding billing inquiries, account access, subscription issues, and general service concerns.

  • Accurately diagnose technical issues and provide solutions or escalate appropriately.

  • Document subscriber interactions using internal tools to ensure accurate records and continuous service improvement.

  • Maintain a high level of product knowledge to provide up-to-date information and recommendations.

  • Stay aligned with Hulus brand voice and service standards while ensuring a consistent customer experience.

  • Collaborate with team members and cross-functional departments to resolve customer issues efficiently.

  • Meet or exceed performance goals in areas such as customer satisfaction, resolution time, and productivity.

Required Skills and Qualifications:

  • Excellent verbal and written communication skills in English.

  • Proficient in navigating multiple computer systems and working in a digital environment.

  • Strong problem-solving abilities and attention to detail.

  • Customer-first mindset with a passion for delivering exceptional service.

  • Ability to maintain composure and professionalism in challenging situations.

  • Self-motivated and capable of working independently with minimal supervision.

  • Typing speed of at least 40 WPM with high accuracy.

Experience:

  • 1+ year of experience in customer service, preferably in a virtual or contact center environment.

  • Experience handling billing, subscription, or account-related support is a plus.

  • Prior experience in a streaming or tech support environment is beneficial but not mandatory.

Working Hours:

  • Full-time and part-time positions available.

  • Flexible scheduling required, including evenings, weekends, and holidays to support subscribers across various time zones.

  • Shifts are scheduled in advance and follow a rotating weekly schedule.

Knowledge, Skills, and Abilities:

  • Knowledge of Hulu services, digital streaming platforms, and subscription-based billing models.

  • Ability to multitask while maintaining accuracy and efficiency.

  • Strong organizational and time-management skills.

  • Adaptability to new technologies, workflows, and performance expectations.

  • Commitment to continuous learning and feedback-driven improvement.

Benefits:

  • Competitive hourly pay with performance-based incentives.

  • Work-from-home flexibility with all necessary equipment provided.

  • Health, dental, and vision insurance (for eligible employees).

  • Paid time off, holidays, and sick leave.

  • Employee streaming subscription benefits.

  • Opportunities for career advancement within Hulu and The Walt Disney Company.

  • Inclusive and supportive virtual work culture.

Why Join Hulu:

At Hulu, you are not just another employee — you are a valued team member helping redefine how millions of people experience entertainment. You will join a team that values creativity, customer service excellence, and collaboration, while enjoying the benefits of working from the comfort of your home. We invest in our employees growth and foster an environment where you can be your authentic self while delivering outstanding service.

How to Apply:

If you are ready to join one of the most innovative streaming platforms and help our subscribers enjoy a seamless experience, apply now!
Click the Apply Now button on the careers page and submit your updated resume and a brief cover letter highlighting your customer support experience and interest in the role.

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