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Wipro IT Support Engineer Jobs – Immediate Joiners – Multiple Cities

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Job Summary

Progressive Technology, on behalf of our client Wipro, is seeking customer-obsessed, technically strong IT Support Engineers to deliver best‑in‑class L1/L1.5 end-user and infrastructure support across multiple Indian cities. You will troubleshoot hardware, OS, network, collaboration tools, and enterprise applications, manage tickets within SLAs, and drive first-contact resolution while following ITIL best practices. This is an excellent opportunity for immediate joiners who want to grow in a large-scale, process-driven, global IT environment.

Key Responsibilities

  • Provide L1/L1.5 technical support for Windows/macOS, Office 365, Outlook, VPN, printers, basic networking, and endpoint security.

  • Handle incidents, service requests, and change tasks using enterprise ticketing tools (e.g., ServiceNow, Remedy, Jira), ensuring SLA adherence and quality documentation.

  • Perform user account administration (Active Directory / Azure AD): password resets, group memberships, mailbox permissions.

  • Troubleshoot remote access (VPN, MFA), Wi‑Fi/LAN issues, proxy, DNS/DHCP basics.

  • Install, configure, and patch end-user devices using SCCM/Intune or similar endpoint management tools.

  • Coordinate with L2/L3/infra/network/security teams for escalations and problem resolution.

  • Create/maintain knowledge base articles, SOPs, and user guides to improve first-time fix rates.

  • Contribute to problem management & root-cause analysis to reduce repeat incidents.

  • Educate end users on cybersecurity hygiene, collaboration tools, and IT policies.

  • Participate in shift-based 24×7 support, including weekends/holidays as per roster.

Required Skills and Qualifications

  • Bachelors degree / Diploma in Computer Science, IT, Electronics, or related field (B.Tech/B.E/B.Sc IT/BCA preferred).

  • 0–3 years of hands-on IT support/helpdesk/service desk experience (freshers with strong fundamentals may also apply).

  • Strong grasp of Windows 10/11, macOS basics, MS Office 365, Outlook configuration, AD/Azure AD, basic networking (TCP/IP, OSI, DNS, DHCP, VPN).

  • Experience with at least one ticketing tool (ServiceNow/Remedy/Jira) and one endpoint management platform (SCCM/Intune).

  • Familiarity with ITIL v3/v4 concepts (Incident, Problem, Change). ITIL Foundation certification is a plus.

  • Certifications such as CompTIA A+ / Network+ / Microsoft (MD-100/MD-101) / AZ-900 are advantageous.

  • Excellent spoken and written English communication; regional language skills are a plus.

  • Strong customer focus, prioritization, and documentation abilities.

Experience

  • Freshers to 3 years of experience in IT Support / Service Desk / Helpdesk.

  • Prior experience supporting enterprise environments with SLAs and shift models is preferred.

  • Exposure to remote support tools (e.g., TeamViewer, AnyDesk, Bomgar) is desirable.

Working Hours

  • 24×7 rotational shifts (morning/evening/night) with two consecutive weekly offs as per roster.

  • Willingness to work on weekends/holidays and provide on-call support when required.

  • Hybrid/Onsite model depending on city/project allocation.

Knowledge, Skills, and Abilities

  • Strong troubleshooting mindset and structured problem-solving.

  • Ability to multitask across multiple tickets, queues, and communication channels (phone, chat, email, portal).

  • High attention to accuracy, documentation quality, and process compliance.

  • Ability to collaborate effectively with cross-functional technical teams.

  • Continuous learning attitude towards new tools, cloud services, and security practices.

Benefits

  • Competitive salary & shift allowances.

  • Joining bonus / retention bonus for immediate joiners (project-dependent).

  • Medical insurance and other corporate benefits as per Wipro policies.

  • Certifications, training, and career path towards L2/L3 roles (Network, Cloud, Security, EUC).

  • Exposure to world-class ITIL-driven service delivery and large enterprise environments.

Why Join

  • Fast-track your IT career with one of Indias largest and most respected IT services companies.

  • Work on enterprise-scale technologies, processes, and global user bases.

  • Clear growth paths, continuous learning, and certification support.

  • Immediate joining means you hit the ground running and accelerate your career trajectory.

How to Apply

  • Prepare your resume highlighting:

    • Notice period (0–30 days preferred)

    • Technical skills/tools (AD, O365, SCCM/Intune, ServiceNow, Networking)

    • Certifications (ITIL/CompTIA/Microsoft/Azure, etc.)

  • Email your CV with the subject line:
    IT Support Engineer – Immediate Joiner

  • Include:

    • Current CTC & Expected CTC

    • Notice period / Last working day

    • Preferred location(s)

  • Shortlisted candidates will undergo:

    • Telephonic/virtual technical screening

    • Managerial/HR discussion

    • Offer & onboarding

    • Back to blog

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