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Customer Service Representative ( $16/hr Remote)

May 22, 2026

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!For more information about our benefits, see below!We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."Job Summary<div> This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and expand relationships. Provide a high-quality service experience that generates creative leads. Answers predominantly routine inquiries, resolves problems that may require deviation from standard operating procedures, and promotes new products/services to expand customer relationships. Key Performance Indicators <ul><li>First Call Resolution %</li><li>Customer Satisfaction rating</li><li>Sales Revenue ( CTV lead rate)</li><li>Quality Assurance scores</li><li>Average Handle Time</li><li>Utilization (Overall % of the time Colleagues are logged in and being productive)</li></ul>Principal Duties and ResponsibilitiesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include, but are not limited to the following:<ul><li>Handles customer calls/correspondence for service, scheduling, and billing inquiries, turning great service into revenue-generating contacts</li><li>Offers Home Inspection leads to all customers who qualify </li><li>Cultivates and maintains ongoing customer relationships</li><li>General knowledge of the organization, products, and/or services</li><li>Excellent verbal communication skills with the ability to overcome objections and the ability to de-escalate situations</li><li>Uses a computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting</li><li>Communicates with branch personnel to resolve service and scheduling issues</li><li>Initiates outbound customer service calls for various campaigns</li><li>Handles incoming calls from technicians to provide support.</li></ul></div>CANDIDATE SUMMARY<div>Required Experience<ul><li>1-2 years of customer service experience preferred</li><li>1-2 years of phone sales experience preferred</li><li>Ability to use a computer </li><li>Basic knowledge of Microsoft Word, Excel, and Windows</li><li>Ability to type 35 wpm preferred </li></ul>Required Leadership Traits and Characteristics<ul><li>Good verbal, written, and interpersonal communication skills </li><li>Ability to overcome objections and problem-solve</li><li>Ability to work in a fast-paced environment </li><li>Good problem-solving skills </li><li>Ability to work a flexible schedule, including weekends and holidays </li><li>Must be dependable and consistently punctual for all scheduled shifts </li><li>A private home office/workspace suitable for working remotely during the scheduled shift</li><li>Broadband internet (25Mbps download & 5Mbps upload speeds) with the ability to hardwire via an Ethernet cable </li><li>Child / dependent care is necessary during the hours of the scheduled shift</li></ul>Formal Education, Qualifications, or Training<ul><li>High school diploma or GED</li></ul></div>Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click <a href="http://docs.google.com/presentation/d/1Em-0iAWPW4sxiYzw-p6MmBhcY1cGAHFWyijK-kpO0Xk/edit?usp=sharing" target="_blank" rel="noopener noreferrer">here</a> to read more about our Total Rewards Program which includes:  Professional and Personal Growth<ul><li>Multiple avenues to grow your career </li><li>Training and development programs available</li><li>Tuition Reimbursement benefits (for FT Colleagues)</li></ul> Health and Wellness<ul><li>Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1</li><li>Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more</li></ul> Savings and Retirement<ul><li>401(k) retirement plan with company-matching contributions </li></ul>Work-Life Balance<ul><li>Vacation days & sick days</li><li>Company-paid holidays & floating holidays</li><li>A company mindset that prioritizes health, safety, and flexibility</li></ul> We are looking for individuals who want to make a difference where our customers live and work.  Is that you? This company is a Drug Free workplace.Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.California residents click <a href="http://tinyurl.com/CANotice2023" target="_blank" rel="noopener noreferrer">here </a>to review your privacy rights.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...