Customer Service Representative (Part Time)

Your Next Step in Wichita

Job Title: Customer Service Representative Company: United Airlines Worksite: Wichita, KS Career Level: Junior / Trainee.

Compensation: $19-$24/Hour (approx. $26.3k/Year) Benefits: A comprehensive benefits package is included. Stable workload with modern tooling and processes.

Position Scope

This role centers on your professional skills within the Aviation space in Wichita.

  • This Wichita-based role is an excellent opportunity for professionals skilled in relevant skills.
  • Our United Airlines team in Wichita, KS is growing.
  • Benefit from working in Wichita, a key hub for the Aviation industry.


Lead the Way in Aviation Hospitality

About United Airlines & The Role

At United Airlines, our motto is "Good Leads The Way." We are looking for highly motivated, energetic professionals to join our terminal operations team as a Part Time Customer Service Representative. If you are searching for dynamic, on-site airport jobs that offer the perfect balance of a part time schedule and incredible corporate benefits, this is the ultimate opportunity. As the face of our airline, you will be stationed directly in the bustling airport terminal, ensuring that thousands of travelers begin their journeys with exceptional care, precision, and warmth.

Employee Testimonials & Culture

Working a part time schedule in the aviation industry is widely considered one of the best-kept secrets for work-life balance and travel perks. One of our current representatives recently shared in a company review: "This part time role is absolutely incredible. I get to interact with people from all over the world right here in the terminal, and the flexibility allows me to manage my family life. Plus, the standby travel benefits mean I can fly globally on my days off. It is by far the most rewarding customer service job I've ever had." United is deeply committed to fostering an inclusive, high-energy environment for all on-site staff.

Comprehensive Daily Responsibilities

  • Ticketing & Lobby Navigation: Welcome guests as they enter the terminal. Utilize advanced airline reservation software to swiftly process check-ins, issue boarding passes, collect ancillary baggage fees, and verify complex international travel documents.
  • Gate Dispatch & Boarding: Take command of the boarding gate. Make clear, authoritative public address announcements, manage the flow of passenger boarding groups, and seamlessly operate the jet bridge to connect the terminal to the aircraft.
  • Irregular Operations (IROP) Management: Act as the primary problem-solver during weather delays or cancellations. Rebook distressed passengers with empathy, distribute meal or hotel vouchers, and maintain a calm, reassuring presence in a high-stress environment.
  • Security & Compliance: Enforce all strict FAA and TSA security regulations. Audit carry-on baggage sizes, ensure cabin weight limits are respected, and meticulously verify passenger identities before flight departure.

Unmatched Part Time Benefits

We believe our part time employees deserve dominant, industry-leading rewards:

  • Global Flight Privileges: Unlimited standby travel across our massive worldwide network for you and eligible family members.
  • Financial Prosperity: Competitive hourly base pay with opportunities for performance bonuses and participation in our 401(k) matching program.
  • Health & Wellness: Access to comprehensive medical, dental, and vision insurance options specially designed for part time team members.

Requirements

  • Must be 18 years of age or older with a High School diploma or equivalent.
  • Must be willing to work entirely on-site in a highly active airport terminal environment (no remote work).
  • Exceptional interpersonal skills with the ability to stand, walk, and assist passengers for the duration of your shift.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...