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Collections Account Specialist (Remote in EST or CST)

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We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve. We’re looking for people who: - Act with urgency, accountability, and purpose - Deliver high quality work with consistency and pride - Collaborate effectively and elevate those around them - Focus on outcomes that drive impact and growth Job Description: As a remote-based Collection Account Specialist at Pitney Bowes, you will support high-value SendTech Clients to ensure that billing and collections activities are executed promptly with the highest level of accuracy. In this role, you will be responsible for maintaining client satisfaction by addressing client needs through internal and external process partners to resolve transactions as assigned. You will be responsible for handling sensitive financial data for our clients; therefore, a credit review is included in the background screening process. Compensation: The wage for this position is $18 per hour. Schedule: You must have the availability to work Monday through Friday from 8:00AM to 5:30PM EST / 7:00AM to 4:30PM CST (Specific schedule within those hours may vary or change as needed). Location: Candidates located in the PST and MST areas are not eligible for consideration for this job. You must reside in the EST and CST areas to be eligible for consideration for this job. Sponsorship: Must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B). You are a forward-thinking individual with a positive and professional client-first attitude, who enjoys resolving complex issues and is eager to take on new challenges daily. You are passionate about resolving client concerns that directly result in the resolution of delinquent balances. You are a professional who strives for innovation in a group setting, serving as a team player who is willing to offer solutions and provide assistance to others. You will: - Collect past-due accounts across multiple lines of business. - Correct billing errors within multiple lines of business while maintaining client account integrity in all applicable systems. - Handle account cleansing, including but not limited to payment application and reconciliation, purchase order and cost center updates, billing consolidations, invoice corrections, inventory updates, and price quote generation. - Collaborate with agents responsible for invoicing, account maintenance, collections, sales support and respond to any client inquiries or requests. - Communicate with and maintain a good working relationship across business units at Pitney Bowes - Organize and maintain your day to ensure proper time parameters are met for all items and tasks. - Complete other duties as assigned. Your Background as a Collections Account Specialist, you have: - 2 or more years of client service experience - Prior experience in collections, account management, and/or billing reconciliation (preferred) - Proven time management skills - Excellent professional written and oral communication - Able to work independently and prioritize and schedule daily activities while functioning in a team environment. - Strong organizational skills (Microsoft Office Suite experience a plus) - Strong interpersonal skills/ability to work with others. - Attention to detail; excellent problem-solving and analytical skills. - Appropriate work from home setting for being in a client-facing environment. Our Team: At Pitney Bowes, our passionate and ambitious team delivers innovations that help clients navigate the complex and always evolving world of commerce: from helping them use data to market to the best customers, to enabling the sending of parcels and packages efficiently, to securing payments through statements and invoices. In everything we do, we deliver accuracy and precision to drive meaningful impact. We will: • Provide the opportunity to grow and develop your career • Offer an inclusive environment that encourages diverse perspectives and ideas • Deliver challenging and unique opportunities to contribute to the success of a transforming organization • Offer comprehensive benefits globally(PB Benefits and Wellbeing Programs) Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws. All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply. All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...