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Patient Access Support Services, Enterprise Access & Reimbursement Manager - Los Angeles West / West Region

May 9, 2026

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: <a href="https://careers.bms.com/working-with-us" target="_blank" rel="noopener noreferrer">careers.bms.com/working-with-us</a>.Bristol Myers Squibb is looking for people who align with our Mission and have a passion to help physicians and patients prevail over serious diseases and ensure appropriate access to our medications. We are looking for smart, professional, and passionate people, like you, who want to make a difference in the lives of patients. Bristol Myers Squibb has a personal stake in developing our people not only today but for the long term. We are looking to hire our future leaders and help you reach your potential while building a career that makes you proud. Please consider this opportunity to learn about Bristol Myers Squibb, and join a stellar team of people who share your passion. The Enterprise Access & Reimbursement Manager (ARM), with focus on Hematology, Oncology, and Cardiovascular portfolio.The successful ARM candidate is a member of the customer-facing Patient Access Support Services (PASS) organization and will be responsible for developing strong, long-term relationships with customers, representing BMS Patient Access Support and Programs across a defined geography with focus on Hematology, Oncology and Cardiovascular portfolio products. This position provides access and reimbursement support, education, and resources in a professional, compliant, ethical manner, all in support of clinical decision(s) for patients. This position requires collaboration with members of the PASS program management team, matrix colleagues across Access Strategy, Field Sales, as well as the Market Access Field Team. This is a field-based position in the Western Region, within the Los Angeles West geography/area. Key responsibilities include, but are not limited to: <ul><li>Builds and maintains professional contacts with office staff in private practice, medical group practices and/or hospitals, and others in the patient care continuum. </li></ul><ul><li>Develops deep market access expertise in the assigned geography and anticipates implications for BMS brands (and their key competitors) in areas of enterprise focus and patient support priorities. Maintains expertise in changing healthcare landscape, including market trends and payer dynamics. </li></ul><ul><li>Proactively shares reimbursement related education to offices as appropriate, educating staff on enrolling appropriate patients into BMS patient support programs. </li></ul><ul><li>Reactively manages patient cases enrolled into BMS Hubs, working with office staff to facilitate continuity of care, post the clinical decision. </li></ul><ul><li>Compliantly shares account knowledge and insights to enhance ONE BMS matrix team approach. </li></ul><ul><li>Provides Home Office approved reimbursement related updates to District Manager and sales representatives within own geography as appropriate. </li></ul><ul><li>Complies with all laws, regulations and policies that govern the conduct of BMS. </li></ul><ul><li>Estimated 20%-30% of overnight travel required, based on where the candidate resides in the territory. </li></ul><ul><li>This role reports to the Region Director of the Northeast Region. </li></ul><ul><li>Prefer candidate to live in within territory geography boundary.</li></ul><ul><li>Relocation is not available. </li></ul>Qualifications and experience we look for in a candidate: <ul><li>Candidates should have strong interpersonal and communication skills. </li></ul><ul><li>Candidates should have demonstrated performance in the following skills: strategic analysis, leadership, critical thinking, leading without authority and the ability to collaborate effectively and efficiently within a matrix organization. </li></ul><ul><li>Bachelor’s degree or equivalent required with a minimum of 5+ years in pharmaceuticals and/or related Healthcare experience. </li></ul><ul><li>Account management skills and experience in the buy and bill and specialty pharmacy market is preferred. </li></ul><ul><li>Prior customer facing responsibility, along with patient reimbursement experience is preferred.</li></ul><ul><li>Demonstrated strength in BMS Values – Urgency, Inclusion, Passion, Accountability, Innovation, and Integrity </li></ul>As this position requires operation of a Company-provided vehicle, offers of employment are contingent upon the candidate meeting the requirements of Qualified Driver, as determined by the Company in its sole discretion.If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.<div><div><div><div><div><div><div><div><div><div><div><div><div><div>Compensation Overview:</div></div></div></div></div></div></div></div></div></div></div></div></div></div>Field - United States - US: $153,000 - $185,400 The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience. Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit <a href="https://careers.bms.com/life-at-bms/" target="_blank" rel="noopener noreferrer"> https://careers.bms.com/life-at-bms/.</a> Benefit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:<ul><li>Health Coverage: Medical, pharmacy, dental, and vision care.</li><li>Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).</li><li>Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.</li></ul>Work-life benefits include:Paid Time Off<ul><li>US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)</li><li>Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays</li></ul>Based on eligibility*, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.*Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours, depending on the nature of their work, and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors, leased workers and other service providers are not eligible to participate in the program.Uniquely Interesting Work, Life-changing Careers With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.On-site ProtocolBMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.Supporting People with DisabilitiesBMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to <a href="mailto:adastaffingsupport@bms.com" target="_blank" rel="noopener noreferrer">adastaffingsupport@bms.com</a>. Visit <a href="https://careers.bms.com/eeo-accessibility" target="_blank" rel="noopener noreferrer">careers.bms.com/</a><a href="https://careers.bms.com/eeo-accessibility" target="_blank" rel="noopener noreferrer">eeo</a><a href="https://careers.bms.com/eeo-accessibility" target="_blank" rel="noopener noreferrer">-accessibility</a> to access our complete Equal Employment Opportunity statement.Candidate RightsBMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: <a href="https://careers.bms.com/california-residents/" target="_blank" rel="noopener noreferrer">https://careers.bms.com/california-residents/</a>Data ProtectionWe will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at <a href="http://careers.bms.com/fraud-protection" target="_blank" rel="noopener noreferrer">https://careers.bms.com/fraud-protection</a>.Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.If you believe that the job posting is missing information required by local law or incorrect in any way, please contact BMS at <a href="mailto:TAEnablement@bms.com" target="_blank" rel="noopener noreferrer">TAEnablement@bms.com</a>. Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.R1601607 : Patient Access Support Services, Enterprise Access & Reimbursement Manager - Los Angeles West / West Region

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...