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[Remote] Regional Contact Sales Manager-Rush Enterprises

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Note The job is a remote job and is open to candidates in USA. Rush Enterprises, Inc. is part of the largest network of commercial vehicle dealerships in North America, and they are seeking a Regional Contact Center Sales Manager to oversee contact center operations for their assigned region. This role focuses on driving sales growth through team management, operational excellence, and collaboration with leadership to achieve corporate objectives. Responsibilities Drive revenue growth by recruiting, onboarding, training and developing a team of highly motivated sales representatives Build, motivate and mentor a high functioning inside sales team to lead and drive continued sales growth and exceptional customer purchasing experiences Assist the organization in continuous improvement by hiring, training, coaching, and leading contact center representatives as they provide support for customers with intent to exceed company goals Train and develop employees in sales skills, product knowledge, teamwork, time management, competitive knowledge, and career goals pursuits Drive operational excellence through strong pipeline management, accurate forecasting, and leveraging data to recognize trends and improve business across all areas Provide regular, data-based updates to the leadership team regarding progress against quota attainment, team performance, and any challenges that the team encounters along the way Monitor team adherence to schedules to ensure service level and response time objectives are met Provide recommendations to ensure contact center is staffed appropriately to meet set service level KPIs, and taking corrective action as needed Collaborate and communicate with leadership team members in identifying trends and establishing contact center goals Communicate corporate, divisional, regional and/or district mission, goals and activities to sales team Lead projects as required to achieve business objectives and goals Skills Bachelor's degree or higher preferred 3+ years of successfully leading a team of contact/call center agents preferred 3+ years leading remote employees preferred Should possess a solid business-to-business application sales, operational, and management history within an inside-sales or contact center Benefits We offer exceptional compensation and benefits, 401K and stock purchase, incentives for performance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity. Company Overview Rush Enterprises, Inc. is the premier solutions provider to the commercial vehicle industry. It was founded in 1965, and is headquartered in New Braunfels, Texas, USA, with a workforce of 5001-10000 employees. Its website is http//www.rushenterprises.com/. Apply To This Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...