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Senior AM- LTV

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As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. This individual will work closely with the Account Leader, Pre-Sales Engineering team, Operations teams, and global support teams, including Product Line Management, to assist in developing and implementing sales strategies aimed at driving steady revenue growth for the assigned accounts. The role requires a motivated professional with solid techno-commercial understanding, foundational account management skills, and experience supporting sales in complex environments. The ideal candidate should be a good team player with strong communication skills and the ability to collaborate across multiple teams. The Must Haves: - Support identification and management of relationships within complex customer organizations. - Assist in positioning solutions, preparing pricing and commercial proposals, and supporting contract negotiations. - Apply technical knowledge in the Telecom industry, especially in Optical. Routing, and Switching will be nice to have - Prepare and deliver presentations to internal teams and customers. - Stay informed on market trends and competitor activities. - Support account and regional sales efforts. - Develop an understanding of the customer’s business model and priorities. - Collaborate with CIENA teams including product marketing, product management, and sales operations to meet sales goals. - Help drive product presentations and demonstrations at various levels within CIENA and client organizations. - Assist in responding to RFPs, RFIs, and quotation requests. - Collect and communicate customer feature requirements to global teams. - Take ownership of assigned responsibilities and proactively escalate issues when needed. - Work effectively within a matrix organizational structure. Nice to have: - 4 to 7 years of experience in B2B sales, solution selling, system engineering, product management, or a related role. - Demonstrated ability to support sales processes and contribute to closing deals. - Technical background in Telecom, particularly in Optical, Routing, and Switching. - prior seeling experience in Optical networking to elevate business in Sify. - Strong presentation and communication skills. - Basic understanding of market and competitor dynamics. PS: As part of our growth plan for the year, we’ve begun building a pipeline of suitable candidates while we await confirmation of the hiring budget for FY27-Q1 At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...