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Ticketing Coordinator- Goldenvoice (Part-Time)

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Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer! Job Summary The Ticketing Coordinator will be responsible for the advancement of box office, assisting the Manager Ticketing and issuing daily ticket counts various departments, producers and department heads.  This position will process internal orders, both comp and purchased and facilitate external comp ticket orders for artists, agents and record labels.  The Ticketing Coordinator will also be responsible for screening, reviewing and resolving customer service inquiries in regards to credit card information, shipping processes, pricing and general information. Essential Functions Screen and review customer service inquiries. Resolve issues both internally and externally in regards to credit card information, shipping process, pricing and general festival information. Process internal orders for upcoming events, for internal ticket orders or comp requests from agents, artists, labels and employees. Distribute ticket counts to department heads, producers, production, operations and other departments daily. Coordinate the advancement of f box office prior to show l date.  Assist with the hiring and training of box office staff. Liaison with third party payroll company on the hiring of temporary employees. Field general staff inquiries. Collaborate with other members of the ticketing staff on the creation of event seating maps. Responsible for general administrative tasks including, filing, data entry, faxing and scanning. May assist other departments as needed Required Qualifications 2-4 years Of related work experience Experience working in customer service Experience working in live entertainment, ticketing is a plus. Proficient in Microsoft Office (Word, Excel, Outlook) and Adobe Professional; and ability to learn required business systems. Must be organized, detail-oriented and self-motivated. Ability to multitask, prioritize and remain calm in a fast paced environment. Must be able to work flexible schedule including nights, weekends and some holidays. Excellent interpersonal, written and verbal communication skills Familiarity with ticketing platforms Knowledge of the music industry preferred Payscale: $20.65- $25.81 Bonus: This position is not eligible for a bonus under the current bonus plan requirements. Benefits: Part-time: This position may be eligible for benefits (ACA qualification). AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.  AEG may require an employee to perform duties outside their normal description. AEG's policy is to hire the most qualified applicants.  We are an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or any other legally protected status recognized by federal, state or local law. Employer does not offer work visa sponsorship for this position.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...