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Customer Relations Consultant
Date: May 4, 2026
Location: Newark, NJ, US, 07101
Company: PSEG
Requisition: 83700
PSEG Company: Public Service Electric & Gas Co.Salary Range: $ 79,400 - $ 125,600
Work Location Category: Hybrid Fixed
We’re one of the country’s largest energy companies, with a vision of powering a future where people use energy more efficiently and it’s safer and delivered more reliably than ever. We’re also deeply connected to the communities we serve, with more than 13,000 employees working together to support our customers and make a difference every day.
Here, you’ll have the stability and exciting opportunities that come with being a Fortune 500 company — along with a supportive, friendly work environment where your contributions are valued.
We know life isn’t one-size-fits-all, and neither is work. That’s why we offer flexible work options depending on the role.
In support of this model, roles have been categorized into one of three work location categories:
- Onsite – roles where employees are expected to be onsite daily.
- Hybrid fixed – roles that are a mix of remote work and onsite work fixed days each week
- Hybrid flexible – roles that are a mix of remote work and onsite work, but the onsite requirements have greater flexibility. (i.e. 5-8 days a month vs. set days each week).
PSEG is not offering visa sponsorship for this position.
Job Summary
At this time, only current PSEG employees are being considered.Position has ownership of the customer complaint process for Customer Operations-related inquiries. Serve as primary customer contact for telephone and written executive and BPU inquires related to Customer Operations. Directly interface with customers/clients to resolve issues.
Job Responsibilities
- Conduct root-cause analysis of customer inquiries. Provide monthly reports to the Delivery business which includes analysis of inquiries, on-time performance and trends.
- Maximize the operation ability to use customer inquiries as a learning opportunity and partner with Customer Operations leaders to recommend corrective actions and process improvements.
- Provide guidance to field supervision regarding resolution of customer issues.
- Direct and coordinate Company responses to extremely complicated or higher profile customer related issues directed from the BPU or Company executives.
- Provide on-going support to Media Relations and Governmental Affairs.
- Maintain and apply working knowledge of PSEG Standards for Business Controls and meet management expectations for effective internal business controls.
- Bachelor's degree with 5 years of relevant experience.
- In lieu of a degree, 6 years of relevant experience
- Demonstrated customer relations experience.
- Excellent communication, problem solving, and negotiation skills. Working knowledge of electric & gas tariffs and New Jersey Administrative Code. Proficiency in CICS and Microsoft Office products, including Excel.
- Highly proficient in handling customer accounts, especially in relation to Billing and Collection matters.
- Demonstrated experience using data to identify and drive operational improvements.