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Intern, Order Management (Vietnamese Speaker)

Other Jobs To Apply

Responsibilities

  • Monitor and manage inbound orders for EDI accounts and process manual orders in SAP for non-EDI accounts

    • Inclusive of Retail Partner and FSS

    • Inclusive of saleable/non-saleable

  • Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for:

    • Order management validation

    • Shipments

    • New launch and promotional program allocations

    • ELC-owned counter requirements

    • Door opening

    • Service level details

  • Review open order reports daily (import into spreadsheets to analyze), communicate and recommend decisions

  • Address/Investigate and action orders as required with priority to ensure orders are completed timely to ensure shipping schedules are met

  • Proactive management with commercial team to alert on out-of-stock situations

  • Alert commercial team of inventory status including counter inventory

  • Inform commercial team and retailers of Customer purchase order (PO) errors and summarize EDI transmission errors (encompassing inactive/discontinued products, incorrect SRPs etc.) to improve retailer service level

  • Understand the retailers’ process for their POs and routing approvals, including delivery or order cut-off timelines. Communicate with retail buying offices to adjust PO ship and cancel windows to enable shipments. Consider all aspects to align with Retailer/ ship schedules

  • Process approved returns orders

  • Handle incoming inquiries from all internal and external customers regarding shipments, orders, discounts, etc

  • Other system execution tasks as needed (SAP/UPS/Citrix/QlikView/BI/Warehouse Execution Systems)

  • Produce daily/weekly sales report to track actual orders vs target

Requirements

  • Bachelor Degree in Business, Supply Chain or any relevant disciplines

  • Proficient in English and Vietnamese in both written and spoken is a must

  • Able to start in May/June 2026

  • Attention to detail and the ability to work independently

  • Detail-oriented, organized and an ability to prioritize and manage workflow

  • Ability to change focus when needed, while making regular progress on assigned work/projects

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