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COO Analyst

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Job Summary

As a COO Office Analyst at Mr DIY, you will play a pivotal role in supporting the Chief Operating Officer by analyzing business operations and driving process improvements, with a strong focus on international expansion. This position involves detailed market research, cross-functional collaboration, and data-driven decision-making to support the company’s growth strategies across new and existing markets.

Key Responsibilities

  • Operational Analysis: Evaluate performance metrics across local and international markets to identify growth opportunities and operational efficiencies.

  • International Expansion: Conduct market analysis, feasibility studies, and competitive benchmarking to support global market entry and expansion strategies.

  • Project Management: Assist in planning and executing international expansion initiatives, ensuring alignment with company goals and timelines.

  • Market Research: Analyze global retail trends, customer behavior, and regulatory landscapes to inform strategic decisions.

  • Reporting: Prepare comprehensive reports, dashboards, and presentations on operational performance and expansion progress for the COO and senior leadership.

  • Stakeholder Coordination: Collaborate with regional teams to align operational processes and ensure seamless execution of international projects.

  • Process Optimization: Identify inefficiencies in workflows across markets and recommend solutions to improve productivity and cost-effectiveness.

  • Risk Assessment: Identify potential risks in international operations and propose mitigation strategies to support sustainable growth.

Job Requirements

  • Bachelor’s degree in Business Administration, International Business, Engineering, Economics, or a related field.

  • First class honours from top universities will have added advantage.

  • 3+ years of experience in financial analysis, operations analysis, consulting, or roles involving international business expansion.

  • Strong analytical and problem-solving skills with proficiency in tools like Excel, Power BI, or Tableau.

  • Knowledge of international retail operations, market entry strategies, and regulatory compliance.

  • Excellent communication and presentation skills, with experience engaging senior stakeholders.

  • Ability to work in a fast-paced, cross-functional, and multicultural environment.

  • Proficiency in additional languages is an advantage.

MR D.I.Y. is a home-grown enterprise with over 1,300 stores across Malaysia and Brunei. The home improvement retailer has dedicated to make a positive difference in the lives of its valued customers by offering convenience at all its stores nationwide and online at mrdiy.com.my

All MR. D.I.Y. stores are managed directly and the retailer often works in collaboration with owners of shopfront properties or owners of malls. MR. D.I.Y. stores offer a wide selection of SKUs across five major categories, namely hardware; household and furnishing; electrical; stationery and sports equipment products; and others (comprising toys, car accessories, jewellery, cosmetics, food and beverage items, as well as health and personal care).

The Company strives to put its customers first by operating an innovative business that is flexible when it comes to providing a wide variety of products, good quality and value-for-money, holding true to the Company’s motto of “Always Low Prices”.

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