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Digital Platform Specialist

Other Jobs To Apply

Are you ready to get ahead in your career?

  • We want to empower you to turn your ambitions into achievements.
  • We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
  • Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
  • To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
Why does this job exist and why is it critical? This role demands a strategic thinker who can balance customer needs, technical capabilities, and business objectives to deliver intuitive digital solutions that drive measurable results. What are you accountable for?
  • Understand the digital ambition of the business, needs of the customers, and analyse of the current landscape in Maxis Enterprise for improvement and growth
  • Responsible for the end-to-end management and enhancement of the B2B Self Serve portal with the aim to deliver seamless, user-friendly digital experiences that meet the complex needs of enterprise customers and drive business growth.
  • Identify gaps and craft a digital strategy that will address the business ambition and customer needs
  • Develop functional capabilities roadmap of the B2B Self Serve Portal by identifying, scoping and integrating operational processes and user behaviours into digital platforms
  • Develop and structure detailed user requirements into clear, traceable inputs that serve as the foundation for formal requirements documentation
  • Review high level solution design and detail design document with the UIUX lead, operations team, business analyst, tech development team, and other related parties
  • Manage end-to-end delivery with the respective internal and external stakeholders and providers
  • Oversee and participate in User Acceptance Testing and Friendly User Trials to ensure product is technically sound, user-friendly, and aligned with both business and customer needs.
  • Drive user and transaction/usage adoption of the digital channels by collaborating with various supporting parties
  • Monthly reporting of platform performance and revenue to management
  • Lead sprint review and planning sessions with the ISD team to ensure prioritization of sprint pipelines & timely delivery of pipeline projects
  • Plan and execute communication strategies for both internal stakeholders and external customers, ensuring timely and accurate information sharing
What do you need to have for the role?
  • Digital Native, with a strong understanding of the evolving digital landscape, technologies and paradigms.
  • Ability to create seamless user journeys by combining customer insights with technology
  • Strong workshop facilitation and requirements gathering expertise
  • Ability to communicate effectively with technical and non-technical stakeholders.
  • Strong problem-solving, analytical and organizational skills.
What’s next?
  • Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
  • Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.
Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...