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Manager, Active Directory Services

Other Jobs To Apply

Position Objective:

With respect to multiple technology knowledge
  • Ensures IT service availability and minimises the AIA’s business impact of IT service outages through the effective management.
  • Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.
  • Improves the overall technical performance as measured by the technology related KPIs and SLAs (utilisation, availability, response times etc.) year on year
Roles and Responsibilities: Technical Operations and Performance Management:
  • Lead and mentor a team of AD administrators and support engineers to ensure high performance and operational efficiency.
Active Directory Management:
  • Oversee the deployment, configuration, and maintenance of Active Directory Services, including domain controllers, Group Policy, DNS, DHCP, and CA.
  • Ensure the stability, security, and performance of Active Directory across the organization.
Incident & Problem Managements:
  • Act as an escalation point for Active Directory-related issues and ensure timely resolution.
  • Conduct root cause analysis for recurring issues and implement preventive measures.
  • Part of the Active Directory operations team, with on-call and standby duties activated based on business criticality to implement changes, fulfill requests, and resolve incidents.
Security & Compliance:
  • Implement and enforce security best practices for Active Directory, including privileged access management, account lifecycle management, and audit policies.
  • Ensure compliance with industry standards, regulations, and organizational policies.
Performance Monitoring and Optimization:
  • Monitor Active Directory performance, analyze trends, and implement improvements to enhance efficiency and reliability.
  • Collaborate with infrastructure and security to optimize AD configurations.
Vendor & Stakeholder Management:
  • Collaborate with vendors and internal stakeholder to evaluate, select, and implement AD-related tools and technologies.
  • Manage relationships with third-party service providers and ensure SLAs are met.
Budget & Resource Management:
  • Develop and manage related budget.
  • Allocate resources effectively to meet project deadline and organizational goals.
Minimum Job Requirements:

Relevant Experience

  • 7+ years of relevant experience in which at least 3 years in managerial position with regional coverage.
  • Hands on experience on position related technical components.
  • We're looking for multilingual talent
OR
  • An equivalent combination of qualifications and relevant experience.
  • Multilingual talent
Education :
  • Bachelor’s degree holder of University on Information Technology or related discipline
Technical Skills :
  • Extensive knowledge of Active Directory, Group Policy, DNS, DHCP, CA and related technologies.
  • Strong understanding of identity and access management (IAM) principles, including Azure AD, LDAP, and SSO.
  • Experience with cloud-based directory services environments is a plus.
  • Relevant certifications such as Microsoft Certified or equivalent are highly desirable.
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