[Remote-Position] Full-Time Technical Support

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Job Highlights:

  • Position: Full-time Technical Support Representative
  • Company: Workwarp
  • Compensation: a competitive salary
  • Start Date: Immediate openings available
  • Location: Remote

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This a Full Remote job, the offer is available from: Africa Description We are completely remote. You choose your favorite spot to work and help customers every day. It’s all up to you. Though we are scattered all over the world, we keep in touch with everyone daily so you’ll never feel isolated or alone. We’re interested in your growth. Your career opportunities are limitless. Start in one role, work hard, learn, and we will be more than happy to help you advance in your career. Requirements • Respond to customer’s queries about general product and order questions Back office tasks (editing orders, updating inventory, creating store credit, etc.) • Provide support via phone, chat, email, and SMS • At least a year in managing websites through WordPress • Zendesk, Asana, Loom (for mini video tutorials), and WordPress • Be friendly, kind, and patient Pleasant demeanor Responsibilities • Customer service experience • Problem solver • Technical Skills • Ecommerce knowledge • WordPress skills Must-Have • WordPress experience Equipment • 8GB RAM and Core i5 above or equivalent processor (required) • Stable internet connection - 15 +mbps • Has a stable internet connection, hardware, and power – with backups in case of outages Benefits • Remote (Work from Home) setup • Paid time off (Annual leave) and Sick Leave • Maternity and Paternity Leave • Online/virtual Upskill and Knowledge sharing sessions • Online / Virtual social events daily (Fitness Class, dance class, Coffee breaks, Karaoke, and Café Friyay) • Health Stipend This offer from "LTVplus" has been enriched by Jobgether.com and got a 77% flex score. Apply Job!

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If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...