Spool is building AI systems that help people get real-world tasks done: phone calls, scheduling, coordination, follow-through, and the invisible administrative work that eats up everyday life.
We’re looking for a small number of thoughtful, detail-oriented product testers to help us evaluate and improve our task execution platform, with a particular focus on outbound phone calls.
What You'll Do
You’ll use Spool to:
Think of realistic everyday tasks and scenarios
Schedule, initiate, and evaluate phone calls made by the product
Test call quality, navigation, responsiveness, and outcomes
Provide detailed feedback within the product on what worked, what failed, and what felt confusing or frustrating
Help identify edge cases, bugs, UX issues, and opportunities for improvement
Most testing will involve calls to:
Businesses
Government/public entities
Customer support lines
Service providers
Other organizations with publicly available phone numbers
Calls to private individuals are only permitted when you have their clear permission.
Examples of Testing Tasks
Examples might include:
Calling a pharmacy about prescription status
Asking a business about hours, pricing, or availability
Navigating automated phone trees
Scheduling or modifying appointments
Requesting information from public agencies
Following up on customer service issues
Important Guidelines
We care deeply about being responsible users of communication systems and building products people trust.
Testers must:
Use good judgment and act respectfully
Avoid spammy, disruptive, repetitive, or harassing behavior
Avoid excessive repeat calling
Avoid intentionally wasting the time of businesses, nonprofits, public agencies, or individuals
Never attempt fraud, social engineering, deceptive activity, or any other moral or legally questionable behavior
Follow all instructions and testing guidelines provided by Spool
Examples of prohibited behavior include repeatedly calling the same organization unnecessarily, intentionally provoking reactions, or creating situations likely to cause reputational or operational harm.
Requirements
Must be located in the United States
Must have and use your own valid U.S. phone number (required for account verification/KYC)
Strong written communication skills
Strong attention to detail
Comfortable giving candid product feedback
Curious, creative thinker who notices UX issues and edge cases
Reliable internet connection and computer access
Nice to Have
Experience with QA, customer support, operations, research, or product testing
Familiarity with AI products/tools
Experience interacting with customer service systems or administrative workflows
