Data Entry Question and Answer

$150 $49

Remote Question and Answer

$150 $49

Virtual Assistant Question and Answer

$150 $49

Content Moderator Question and Answer

$150 $49

Customer Service Question and Answer

$150 $49

Video Game Tester Question and Answer

$150 $49

Virtual Marketplace Operations Specialist - Dispute & Refund Management

Other Jobs To Apply

Job Summary

Chewy is seeking a detail-oriented and customer-focused Virtual Marketplace Operations Specialist – Dispute & Refund Management to support our growing e-commerce operations. In this role, you will be responsible for managing customer disputes, refunds, and chargebacks across multiple virtual marketplace platforms. You will play a critical role in protecting revenue, ensuring policy compliance, and delivering a fair and positive experience for both customers and partners. This position is ideal for professionals who thrive in a fast-paced, data-driven environment and are passionate about operational excellence and customer advocacy.

Key Responsibilities

  • Review, investigate, and resolve customer disputes, refunds, and chargebacks in accordance with company policies and marketplace guidelines

  • Analyze transaction data, customer communications, and supporting documentation to make accurate and timely decisions

  • Coordinate with internal teams such as Customer Service, Finance, Risk, and Legal to resolve complex cases

  • Maintain accurate records and documentation of dispute resolutions and refund decisions

  • Identify trends, root causes, and recurring issues related to disputes and refunds

  • Recommend process improvements to reduce dispute volume and improve resolution efficiency

  • Ensure compliance with marketplace standards, payment processor rules, and internal controls

  • Meet established productivity, accuracy, and quality benchmarks

Required Skills and Qualifications

  • Strong analytical and problem-solving skills with high attention to detail

  • Excellent written and verbal communication skills

  • Ability to interpret policies, procedures, and transactional data

  • Proficiency in using case management systems, CRM tools, and spreadsheets

  • Strong time management skills with the ability to handle multiple cases simultaneously

  • Customer-centric mindset balanced with sound business judgment

Experience

  • 1–3 years of experience in e-commerce operations, dispute resolution, refunds, chargebacks, payments, or marketplace support preferred

  • Experience working in a virtual or remote environment is an advantage

  • Prior exposure to online marketplaces, payment platforms, or financial operations is a plus

Working Hours

  • Full-time, remote position

  • Standard business hours with flexibility based on business needs

  • Occasional extended hours may be required during peak periods or escalations

Knowledge, Skills, and Abilities

  • Knowledge of e-commerce dispute and refund processes

  • Understanding of payment processing, fraud prevention, and chargeback lifecycles

  • Ability to apply policies consistently while exercising sound judgment

  • Strong organizational skills and ability to work independently

  • Adaptability to changing priorities, tools, and processes in a fast-paced environment

Benefits

  • Competitive salary and performance-based incentives

  • Comprehensive health, dental, and vision insurance

  • Paid time off, holidays, and wellness programs

  • Employee discounts on Chewy products

  • Remote work flexibility and supportive virtual culture

  • Opportunities for learning, development, and career growth

Why Join Chewy

At Chewy, we are passionate about pets and the people who love them. Joining our team means being part of a mission-driven organization that values innovation, collaboration, and customer obsession. We invest in our employees, encourage continuous improvement, and provide opportunities to grow within a dynamic and inclusive workplace—all while making a meaningful impact on millions of pet parents.

How to Apply

Interested candidates are encouraged to apply online through Chewys official careers page. Please submit your updated resume and, if applicable, a brief cover letter highlighting your relevant experience. Qualified applicants will be contacted for the next steps in the selection process.

Back to blog

Yelp Question and Answer

$150 $49

Amzon Question and Answer

$150 $49

Netflix Question and Answer

$150 $49

Disney Question and Answer

$150 $49

Apple Question and Answer

$150 $49

Southwest Airline Q & A

$150 $49

Delta Airline Q & A

$150 $49

Costco Question and Answer

$150 $49

American Question and Answer

$150 $49

Walmart Question and Answer

$150 $49

Tesla Question and Answer

$150 $49

Google Question and Answer

$150 $49

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...